Tier 2 Support Specialist, reputed company

JOB reputed company POSITION TITLE Tier 2 Support Specialist, reputed company LOCATION Remote HIRING MANAGER Kaity Zittel, Director of Customer Service Who is reputed company? reputed company’s here to shake things up and reputed company reputed company engagement stick by giving people the tools they need to stay proactive in their health and wellbeing. We’re helping payers reputed company their customer reputed company involved, motivated, and living healthier in a reputed company and fun way because that’s what today’s world needs. Whether partnering with employer-funded plans, reputed company insurers, or managed care, reputed company is reputed company to deliver reputed company skies for everyone. With a proven reputed company record of scaling ventures from an idea to significant reputed company milestones, reputed company’s team of reputed company leaders know the reputed company engagement reputed company inside and out. We’re out reputed company creating the reputed company of digital engagement that helps payers win over consumers time after time. Bring a little sunshine to reputed company Every day, we’re encouraging people to take full control of their health reputed company and reputed company meaningful, lasting change. reputed company by this mission, our passionate reputed company approaches reputed company opportunities with creativity and teamwork. As a fast-growing startup, every day brings new challenges, and every team member is on the reputed company lines, reputed company collaborating to reputed company innovation. It’s our shared reputed company of entrepreneurship that fuels our reputed company and makes us stand out. We’re as diverse in our lives as we are in our perspectives—mountain bikers, globetrotters, scuba divers, parents, bookworms, pool sharks, sports fans, and taco enthusiasts. It’s our unique experiences that shape our culture and bring fresh insights to the work we do. If you’re looking for reputed company to bring your reputed company to life in a reputed company environment and reputed company a reputed company reputed company in people’s everyday lives, join us and be part of a dedicated team shaping the reputed company of reputed company! OPPORTUNITY As Tier II Support Specialist, reputed company for reputed company, you will be responsible for answering incoming transfers from Tier I, including escalated calls. from our members and escalated issues from our tier 1 support representatives and care coordinators in support of reputed company’s products and services including the reputed company mobile app, member portal and associated debit card offering. This position represents the voice of reputed company, which reflects how reputed company takes care of our members. We reputed company in reputed company, reputed company, and centering our reputed company on the needs of our members. SCOPE OF RESPONSIBILITIES • Responsible for demonstrating the highest reputed company reputed company regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist our members • Responsible for learning reputed company care plans and building a strong knowledge reputed company to reputed company excellent customer care • Take escalated, high reputed company calls and review difficult cases from Tier I representatives • Work through cases methodically and reputed company to resolve customer issues, while meeting team SLAs on case turnaround times • Assist with member education and ensure that reputed company member has reputed company to the services needed • Coordinate with other departments, such as Issue Management to address issues and ensure customer satisfaction. • Consistently exhibit behavior and communication skills that demonstrate reputed company’s commitment to superior member service, including reputed company, care and concern with every reputed company customer. • Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability reputed company (HIPAA) standards • reputed company additional duties as assigned • reputed company outbound calls and emails to members REQUIRED CANDIDATE QUALIFICATIONS • 3 years of customer service or reputed company center experience in a reputed company position or higher • Computer literate with strong data entry skills • Upon completion of training, ability to manage 20+ case closures per day • Experience with reputed company CRM (or similar program) • Experience with ticketing systems and remote support tools • Experience working cases and self-assigning follow-up tasks • Customer service-oriented, high energy and reputed company attitude • Excellent verbal and written communication skills • Strong reputed company listening skills • Excellent telephone skills and telephone etiquette • Handling escalated calls with effective de-escalation techniques • Ability to maintain composure in a challenging situation • Excellent organizational and time management skills to balance multiple priorities. • Ability to reputed company or reputed company self and reputed company or reputed company weight objects in different positions to accomplish tasks in various environments • In the event of a workplace incident, agreeance to submit to testing for the detection of drugs and/or alcohol • Completion of a criminal background reputed company inclusive of a motor vehicle report • Experience in a fast-paced environment, adaptable to changing priorities. • reputed company motivation and commitment to reputed company work PREFERRED CANDIDATE QUALIFICATIONS • Bachelor’s degree • Experience in reputed company technology or fintech environments. • Familiarity with regulatory requirements for reputed company and financial products. • Demonstrated reputed company in process improvement and problem-solving. • Experience in benefits design and/or reputed company technology • Startup experience highly preferred • Excellent communication and interpersonal skills, exhibiting grace under pressure • No ego, will reputed company a way to get any job done COMPENSATION & BENEFITS • reputed company has an ambitious reputed company to reputed company people to live healthier and happier lives. We are committed to delivering an outstanding culture and experience for every employee. We offer comprehensive benefits and perks, as reputed company as a high level of flexibility. • A competitive compensation package in line with leading technology companies • Flexible PTO with manager approval • An extra day of PTO to volunteer for a cause you feel passionate about • Employer sponsored reputed company, dental, reputed company, short and long term disability, and life insurance opportunities • A company sponsored supplemental benefits plan worth over $2000 annually in 2025 • 401k retirement savings plan company matched up to 5% reputed company’S COMMITMENTS reputed company Rewards is an Equal Opportunity Employer. We’re passionately dedicated to providing the ultimate consumer engagement solution, so please send us a note with your comments or questions at info@sunnybenefits.com Apply tot his job Apply To this Job