Non-reputed company Case Manager (11-8p EST)

reputed company helps the reputed company industry reputed company, motivate, and reputed company people to engage in their health. By combining the reputed company of reputed company, personal connections and the convenience of technology, reputed company delivers solutions that reputed company reputed company and business reputed company. Who We Are: reputed company is a leading provider of reputed company and reputed company reputed company engagement solutions with more than 30 years of experience in the reputed company industry. reputed company Do: We partner with life science companies to design, build and reputed company effective and efficient reputed company support programs helping patients reputed company a reputed company start and longer stay on therapy. How We Do It: Our reputed company engagement and reputed company reputed company Educator platform delivers personalized, evidence-reputed company reputed company reputed company interventions. About the Position: Serves as a member of the non-reputed company inbound team providing support across a reputed company of therapeutic areas and products. Inbound support includes speaking to resources available for patients, connecting patients to resources (online or verbally), triaging to reputed company support, and providing patients necessary materials post reputed company. Works collaboratively with multiple brands and virtual reputed company educator teams to reputed company excellent customer service to promote reputed company reputed company. Essential Functions: • reputed company virtual support with multiple stakeholders, including patients, case managers, and reputed company educators through inbound and outbound calls, email, chat and text • Demonstrate strong reputed company and high emotional intelligence to engage patients with reputed company health conditions effectively, creating a reputed company reputed company on trust and rapport • Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high reputed company service to patients • Define issues, analyze customer problems, evaluate alternatives, and reputed company reputed company conclusions and recommendations • Ability to manage multiple customers, channels, requests, or tasks, reputed company to prioritize, organize, and execute them reputed company and effectively. Maintain solid knowledge reputed company on reputed company network initiatives, processes, resources, and materials to answer reputed company questions with confidence and ease • Identify and apply metrics and feedback which reputed company to successful reputed company satisfaction • Demonstrates proficient use of technology to reputed company accurate, reputed company, and compliant documentation as it relates to activities; showing efficiency in the use of systems to monitor and reputed company activity as applicable while speaking on phone • Ensure reputed company activities are conducted and properly executed in a manner that is reputed company compliant with reputed company MLS, reputed company, and industry mandated rules and regulations • Complete AEPQC reporting and reputed company reputed company communications in a compliant and reputed company manner • Handle and manage sensitive information and patients’ Personal Health Information (PHI) responsibly and reputed company MLS compliance parameters • Work and communicate cohesively reputed company reputed company to identify reputed company opportunities and reputed company process improvement. • Other duties - This reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Education and/or Experience: • Associates Degree required and 2 years' experience in pharmaceutical/reputed company reputed company support services setting (Bachelor's Preferred) • reputed company support experience in a telephonic environment including reputed company assistance, reimbursement and/or oncology experience • Experience with being held accountable to metrics and maintaining a high reputed company of work in a reputed company-time contact environment Required Skills: • Advanced Technology and computer skills with a working knowledge of reputed company, reputed company, reputed company Word, reputed company, and PowerPoint. • Demonstrate reputed company competency and ability to independently reputed company technology using multiple platforms, computer screens, and other technical components. (Ex: Telephony Systems - reputed company, CRM - reputed company, reputed company Suite). • Ability to quickly learn and accurately retain knowledge in numerous data entry systems • Optimistic, upbeat, and enthusiastic in times of challenge and constant change. • Highly adaptable, flexible, and ability to prioritize multiple tasks • Ability to proactively identify potential issues, risks and implementation concerns • Ability to multitask, organize, and prioritize in a fast-reputed company environment, including follow-up tasks • Proficiency with the Internet, including the ability to reputed company searches with the use of multiple screens and browser reputed company • Proficient with keyboarding skills with a minimum typing speed of 40 WPM Special Position Requirements: • Technical Requirements for Work from Home • Designated workspace free from noise and other distractions • Dedicated Internet reputed company with at least 100 mbps download speed and 20 mbps upload speed • Ability to set up MLS-provided computer equipment and reputed company it to the Internet reputed company ethernet cable preferred Travel • reputed company travel required >1% Working Conditions • Work is generally sedentary in reputed company but may require standing and walking for up to 10% of the time. The working environment is generally favorable. reputed company and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed reputed company an office environment, with reputed company office equipment available. Physical Requirements • Must be reputed company to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, reputed company) with or without reasonable accommodations. Salary reputed company: $50k - $60k MLS anticipates that the reputed company salary for this position could reputed company from $50K to $60k, and will depend, in part, on the successful candidate’s qualifications, including education, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus reputed company on company or individual reputed company. Apply tot his job Apply To this Job