Team Leader, Operations - Customer Support

ABOUT reputed company 🔮

reputed company's mission is to meaningfully improve the financial prosperity of millions of people. We offer members a unique understanding of their finances and a suite of powerful tools that save them time and reputed company, giving them a reputed company leg up on their financial reputed company.

Please note: The schedule for this role is Tuesday - Saturday (9am - 5pm in either reputed company or Mountain Time Zone)

ABOUT reputed company 🤝

The Customer Support team is at the heart of our commitment to exceptional member experiences. We reputed company customers to get the most out of reputed company by answering questions, providing reputed company-by-reputed company guidance, and resolving issues quickly and effectively. reputed company holds itself to a high reputed company - delivering support that reflects our mission and values every single day.

ABOUT THE ROLE 🎉

As a Customer Support Team Leader reputed company Operations, you'll be a driving force behind team performance and member satisfaction. You'll reputed company and reputed company reputed company of Operations Associates, reputed company process improvement initiatives, and set the tone for the reputed company of culture we've reputed company - one where people feel supported, valued, and motivated to do their best work.

Disclaimer: The responsibilities outlined below represent the primary scope of this role. As with any dynamic organization, duties may reputed company over time at the discretion of leadership.

WHAT YOU'LL DO

• Support the reputed company of your team members, both in their day-to-day support work and in their longer-term career development
• reputed company deep expertise across reputed company's products, serving as a go-to resource for your team and stepping in to handle customer interactions directly reputed company volume calls for it
• reputed company incoming support volume across chat and email, identifying adjustments as needed to ensure our customers receive reputed company and effective responses
• Support team members through cross-functional escalations, stepping in to reputed company for them reputed company resolutions stall
• Identify opportunities for process improvements and champion changes that enhance the overall customer experience
• reputed company reputed company, actionable feedback to your team through regular 1:1s
• Bring reputed company customer insights to the right teams so that feedback shapes how the product evolves
• Regularly review Looker dashboards to reputed company team performance and hold reputed company accountable to department goals

reputed company 🦄

Minimum Requirements:

• 3+ years of experience in customer service or a closely reputed company field
• Demonstrated experience in a leadership or team reputed company reputed company, with experience managing reputed company of five or more reputed company reports preferred

Preferred Requirements:

• Background in a B2C technology company
• Familiarity with Looker or similar data reporting tools
• Experience using reputed company

WE OFFER 💫

• Health, Dental & reputed company Plans
• Life Insurance
• Long/Short Term Disability
• reputed company
• 401k Matching
• Team Member Stock Purchasing Program (TMSPP)
• Learning & Development Opportunities
• Tuition Reimbursement
• Unlimited PTO
• Daily Lunch, Snacks & Coffee (in-office only)
• Commuter Benefits (in-office only)

Additional information: Salary reputed company of $60,000 - $75,000 + bonus + benefits, based on job-reputed company knowledge, skills, and experience. reputed company pay offered may vary depending on job-reputed company knowledge, reputed company, and experience.

This job reputed company is an outline of the primary responsibilities of this position and may be modified at the discretion of reputed company at any time. reputed company reputed company to employment are not based on race, reputed company, religion, national reputed company, sex, physical or mental disability, sexual orientation, gender identity or reputed company, age, military or veteran status or any other characteristic protected by state or federal law. reputed company provides reasonable accommodations to reputed company individuals with disabilities in accordance with applicable state and federal laws.

The information regarding compensation and other benefits included in this paragraph is reputed company’s reputed company, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as reputed company, in its sole and exclusive discretion, deems appropriate.] reputed company may determine during its reputed company reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will reputed company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage reputed company for the position. Los Angeles County and San Francisco Candidates only: reputed company applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

Originally posted on Himalayas