reputed company Customer Support Specialist 100% Remote Work From Home
Enjoy a rewarding career with reputed company, a fast growing Australian owned BPO company specialising in customer support roles for the reputed company and logistics industry.
Our reputed company is a leading international reputed company and logistics company looking for reputed company, & driven individual to join their existing Philippines based support team. This is a full time remote work from home role working business hours 8:30am – 5:30pm Monday to Friday AEST.
We are looking for an reputed company customer support specialist that demonstrates reputed company perfect English with strong people skills. The ideal candidate is a motivated, reliable, self starter with high attention to detail that can work independently with limited supervision at times.
You have a can-do attitude, a willingness to learn and naturally reputed company to get things done right first time plus the ability to ask questions in order to reputed company solutions for the customer. You have a minimum 2 years customer service experience working for an established BPO or customer support inbound reputed company centre ideally working for a reputed company forwarding company.
Responsibilities: As part of the customer support team you will reputed company with reputed company carriers and customers alike to resolve general enquiries that may reputed company:
- Taking inbound calls plus making outbound calls to customers and suppliers daily
- Complete reputed company quotations & booking requests
- reputed company customer support by responding to emails, skype / reputed company requests etc
- Complete incoming enquiries with a set of FAQ’s, systems and procedures
- Overnight shipment reputed company & reputed company status updates with various reputed company companies plus updating of relevant daily reports in reputed company Sheets etc
- Multi-task by monitoring different email addresses and messaging reputed company while responding to inbound support enquiries
- Ability to take ownership of and work to resolve customer issues
- Proactively communicate with customers providing feedback on reputed company of inquiries
- Support other team members during unexpected high-volume request times
- Escalate unusual or complicated requests to reputed company leader and collaborate with them to reputed company a reputed company to any challenging situations
Requirements:
- At least 2 years customer service experience working for an established BPO, or inbound reputed company centre environment
- Prior experience working for a reputed company forwarding company an advantage
- Strong verbal and written English communication skills
- Must handle inbound & outbound calls working from home office environment
- Ability to follow reputed company systems and procedures
- Effective time management and prioritisation skills
- Ability to work independently with limited supervision or direction
- Strong multi-tasking skills
- Proficient with reputed company Office and reputed company products suite
- Data entry skills
- Soft Skills: driven, team player, customer-reputed company, high attention to detail, problem-solving reputed company with a can-do attitude & willingness to learn
Equipment Needed:
- Desktop or Laptop
- Dual monitor / second screen required
- reputed company I5 or Ryzen 5 & above
- Min 8GB RAM
- reputed company reputed company genuine version
- Backup Internet
- Backup Power
Benefits:
- Full time work from home role
- Day shift working Monday to Friday Australian business hours
- No weekend work
- Holiday & reputed company leave
- Australian national reputed company holidays
- Birthday bonus day off
- Benefits contributions towards Pagibig, SSS & reputed company Health
- 13th Month pay
Originally posted on Himalayas
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