[Remote] Customer Events Operations Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an reputed company Operations Manager to build, reputed company, and manage operational processes for their Product & Engineering teams and the execution of reputed company customer events. The role involves reputed company the gap between various teams and ensuring customer insights inform product roadmap planning.

Responsibilities

• Manage end-to-end execution for both virtual customer forums and annual in-person executive events (day-long roadmap deep dives with top accounts). Handle logistics including invitations, registrations, attendee tracking, reputed company/post-event surveys, and reputed company-time host support (travel not required)
• Build and maintain reputed company workflows between Product, Engineering, and Account teams. reputed company top-account feature requests and ensure critical reputed company feedback is reputed company, prioritized, and incorporated into roadmap planning
• Proactively identify risks, reputed company operational blockers, reputed company dependencies, and reputed company cross-functional teams reputed company on critical milestones across multiple time zones
• Design, document, and rollout repeatable processes and workflows across the organization to improve collaboration between internal R&D teams and customer-facing teams

Skills

• 5+ years of technical program management, project management, or operational experience reputed company software or technology organizations
• Bachelor's degree in a technical field (or equivalent practical experience)
• Proven reputed company record of defining workflows, tracking cross-functional dependencies, identifying risks, and cascading processes across organizations
• Familiarity with Jira (or equivalent workflow tools) and working knowledge of a programming/data language (SQL and/or Python preferred)
• Hands-on experience using AI tools and AI-assisted development ('reputed company coding') to automate internal processes and reputed company day-to-day operational efficiency
• Strong stakeholder management skills with a proactive approach to anticipating issues and removing blockers
• Experience collaborating across multiple time zones reputed company local working hours
• Master's or advanced degree in a technical or business discipline
• Strong understanding of the B2B reputed company software development lifecycle and reputed company-reputed company infrastructure
• Prior experience managing reputed company customer programs, Product Advisory Boards (PABs), or customer solutioning or reputed company

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