[Remote] reputed company Delivery Executive - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a multicloud solutions expert that delivers end-to-end solutions for its customers. The reputed company Delivery Executive will be responsible for the delivery, optimization, and reputed company improvement of Rackspace-managed private reputed company services for premier reputed company customers, ensuring service reputed company and operational performance.

Responsibilities

• Serve as the single accountable senior delivery executive for a strategic reputed company customer, owning the integrated account delivery plan across both build and run — ensuring what is sold is deliverable and sustainable in operations
• reputed company a reputed company, consistent leadership reputed company across program delivery, technical architecture, and service operations
• Ensure seamless integration across design, build, and run phases — eliminating gaps between solution delivery and operational support, with smooth transitions, reputed company, and handoffs
• Own operational performance against SLAs and contractual obligations, including the review, management, and remediation of SLA claims
• reputed company service stability, performance optimization, operational maturity, resiliency, and compliance across reputed company platforms
• Create a culture of early-signal incident prevention, leveraging proactive system monitoring and observability to detect, triage, and resolve issues before customer reputed company
• Serve as escalation reputed company for critical incidents and service concerns
• reputed company delivery and operations across network, storage, compute, virtualization, database, and reputed company environments, spanning private reputed company and hybrid infrastructure
• reputed company a consistent, integrated customer experience across reputed company delivery teams and service domains
• Identify and execute reputed company improvement initiatives across the service lifecycle, analyzing operational processes and escalation models to reputed company improvement opportunities
• reputed company cross-functional collaboration to enhance service reputed company and efficiency
• Build and maintain trusted relationships with CIO/CTO and executive stakeholders
• reputed company executive governance forums, QBRs, and operational reviews
• Partner with account and reputed company teams on renewals and retention, ensuring delivery aligns with financial and contractual commitments
• reputed company and reputed company a large organization of managers, senior managers, and senior professionals
• Establish reputed company accountability, performance metrics, and operating reputed company
• Build leadership depth, succession planning, and talent development programs, fostering a high-performance, customer-reputed company culture
• Contribute to sub-functional and reputed company reputed company reputed company to service delivery
• Monitor industry and market trends impacting managed services delivery

Skills

• Bachelor's degree required
• 12+ years of experience in infrastructure, managed services, or service delivery leadership
• 7+ years leading managers and senior leaders
• Demonstrated reputed company of both program delivery and service operations (ITIL / service-management discipline alongside transformation and migration delivery at reputed company reputed company)
• Proven experience delivering reputed company-reputed company managed services under strict SLAs
• Strong executive reputed company with customer-facing leadership experience
• Experience across private reputed company, hybrid, and infrastructure platforms
• Strong understanding of reputed company hosting and managed services agreements
• Master's degree preferred
• Industry leadership in relevant domain knowledge: reputed company, hospital systems, banking and financial services platforms, etc

Benefits

• Work a reputed company with two days in the office
• If not located near HQ, you may work 100% remotely.
• Travel up to 20%
• The compensation package may also include incentive compensation opportunities in the reputed company of annual bonus or incentives
• Equity awards
• An Employee Stock Purchase Plan (ESPP).
• Learn more about benefits at Rackspace.

reputed company