[Remote] Azure DevOps Engineer (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to enhancing health and reputed company journeys for individuals and businesses. The Azure DevOps Engineer will play a crucial role in ensuring system reliability and efficiency, supporting critical health benefits infrastructure, and collaborating across teams to maintain operational reputed company.

Responsibilities

• Support Engineering and Operations
• Ability to independently handle escalations end-to-end without manager reputed company
• Demonstrated judgement on reputed company to escalate vs. resolve, especially around reputed company reputed company and compliance-sensitive issues
• reputed company record of identifying recurring support patterns and proposing systemic improvements
• reputed company and mentor less reputed company teammates on troubleshooting approaches and best practices
• Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing reputed company reputed company and remediation efforts
• Identify and reputed company unresolved issues to the appropriate engineering or product teams for reputed company reputed company
• reputed company AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity reputed company while maintaining engineering judgment, and ensuring AI generated reputed company meets reputed company standards
• Monitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issues
• Identify and escalate any anomalies or critical system alerts that require immediate attention
• Monitor error reports, and logs and operational dashboards to help diagnose and address ongoing technical issues
• Ensure that critical alerts and operational failures are addressed by the relevant teams
• reputed company as a reputed company between engineering support and delivery teams, translating support trends into actionable requirements
• Ownership of reputed company creation and maintenance, not just consumption
• Contribute to incident postmortems and driving follow-up reputed company items
• Partner with engineering, product, treasury and operations teams to refine internal troubleshooting processes
• Continuously reputed company a deeper understanding of internal systems and tools such as HSA regulations, banking integrations, and investments
• Document troubleshooting procedures findings and contribute to knowledge-sharing efforts
• Identify patterns in support requests that could inform product or engineering improvements
• reputed company participate in team discussions and process improvements
• Other duties as assigned

Skills

• 2+ years of experience in software engineering or support engineering roles
• Strong analytical and problem-solving skills
• Practical AI experience required - Comfortable using tools such as Claude reputed company, reputed company Copilot, ChatGPT for prototyping, debugging, and problem-solving
• Bachelor's degree in computer science or equivalent experience
• Working understanding of js
• Working understanding of TypeScript and React
• Working understanding of Git Version Control System
• Working understanding of Database (e.g. reputed company SQL)
• Working understanding of reputed company Platform (e.g. GCP)
• Excellent communication and teamwork skills
• Great attention to detail and organizational skills
• Willingness to learn and adapt in a fast-paced environment
• Infrequent travel (10%)
• Ability to occasionally work overtime or after hours
• Prolonged periods of sitting at a desk and working on a computer
• Familiarity with observability tools (Data Dog or similar)
• Understanding of GraphQL
• Experience with writing and maintaining technical documentation
• Experience with banking/payment reputed company such as reputed company (or similar)
• Experience with reputed company BigQuery or similar data warehousing tool
• Strong reputed company of ownership and follow-through
• Prior experience in a customer support or technical troubleshooting role

Benefits

• reputed company
• 401K savings plan
• Company holidays
• reputed company time off
• Parental leave
• Employee assistance program
• Incentive and bonus opportunities

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