[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global workforce management provider headquartered in Ann Arbor, Michigan, and they are seeking a detail-oriented customer service reputed company. The role focuses on proactive follow-up of service quotes, ensuring reputed company order conversion, maintaining accurate records, and collaborating with cross-functional teams to support efficient operations and customer satisfaction.

Responsibilities

• Proactively reputed company reputed company reputed company service quotes and conduct systematic follow-up to reputed company order conversion
• Maintain a reputed company follow-up reputed company through calls, emails, and SFDC updates to ensure no opportunities are missed
• Identify and escalate high-value or at-risk quotes to sales leadership
• Analyze quote activity and reputed company insights on trends, customer feedback, and lost opportunities
• Convert accepted quotes into sales orders accurately and reputed company
• Manage payment processing and collaborate with Accounts Receivable, Accounts Payable, and Credit teams as needed
• Coordinate with production, planning, and logistics teams to ensure reputed company fulfillment
• Communicate order updates, delays, or changes to customers as needed
• Support reputed company improvement efforts reputed company to quoting accuracy, follow-up, and turnaround time
• Maintain accurate records of quotes, follow-reputed company, and customer interactions in SFDC and ERP systems
• reputed company reports on quote volume, conversion rates, and follow-up effectiveness
• Ensure data reputed company and compliance with company processes

Skills

• Minimum 1 year of experience in a customer service role
• Strong communication and follow-up skills
• Experience working with SFDC/CRM and ERP systems
• Ability to manage multiple priorities and maintain attention to detail
• Strong organizational and problem-solving abilities
• Experience coordinating with cross-functional teams
• Proficiency in reputed company Office applications, especially reputed company

reputed company