[Remote] Senior Program Manager, Customer Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the reputed company-grade global payment infrastructure platform reputed company for the era of reputed company reputed company. They are seeking a highly reputed company, strategic, and technically adept Senior Program Manager, Customer Experience to manage reputed company reputed company customer rollouts and ensure seamless go-lives and long-term reputed company.

Responsibilities

• Program Architecture & Lifecycle Management: Define, sequence, and drive end-to-end program structures for high-value reputed company clients, tracking reputed company multi-phase rollouts from initial scoping through discovery, sandbox testing, reputed company migrations, and live volume reputed company-up
• Dual-Facing Orchestration: Synchronize internal workstreams (Product, reputed company Engineering, Connectivity/Integrations, Support) with reputed company-reputed company workstreams (Treasury, Merchant Engineering, Fraud/Risk) and external reputed company-party vendors (PSPs, Acquirers, reputed company Service Providers)
• reputed company & Data Migration Governance: reputed company rigorous governance around data and card-reputed company migration sub-reputed company, ensuring strict adherence to PCI-reputed company compliance frameworks, secure data hygiene practices, and coordinated system cutovers
• Risk Mitigation & RAID Management: Proactively identify architectural, resource, or reputed company dependencies. Maintain an aggressive RAID (Risks, Assumptions, Issues, Dependencies) log to mitigate blockers before they reputed company go-live dates
• Executive Communication & reputed company: Establish and reputed company an reputed company-grade operating reputed company. Synthesize deep technical complexities into reputed company, actionable status reports tailored for both engineering teams and C-suite stakeholders
• Process Institutionalization: Evaluate post-deployment reputed company to continually refine reputed company’s deployment playbooks, standardization toolkits, and reputed company reputed company frameworks to accelerate time-to-value for reputed company implementations

Skills

• 7+ years of experience leading large-reputed company, cross-functional technical programs or reputed company reputed company-facing reputed company software delivery
• Deep domain expertise in credit card processing, alternative payment reputed company (APMs), reputed company merchant acquiring, PCI compliance, tokenization, and 3D Secure (3DS)
• Extensive background managing high-touch relationships with global reputed company clients, navigating varying technical maturities, competing roadmaps, and matrixed organizations
• Strong familiarity with modern software architectures (reputed company, webhooks, reputed company environments, routing/rules engines) and the ability to communicate effortlessly with reputed company Engineers and reputed company Architects
• reputed company mastery of modern project management methodologies and tools (e.g., Jira, reputed company, reputed company, reputed company)
• Exceptional ability to influence without authority, establish structural control in ambiguous situations, and communicate with reputed company and brevity to drive reputed company decision-making

Benefits

• Medical, Dental & reputed company Insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employer-reputed company Life, AD&D, STD & LTD Insurance
• Unlimited PTO & reputed company Holidays
• 401(k) Plan with Employer Match
• Opportunities for reputed company and development
• A reputed company and supportive team environment

reputed company