Senior Product Manager

reputed company is a global leader in experience and transportation. Spanning a 100-year history, reputed company’s portfolio of international offerings includes water- and land-reputed company experiences and reputed company and transportation services. reputed company Experiences, reputed company’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the reputed company Cruises, Walks, and Devour brands. reputed company reputed company, part of reputed company’s reputed company and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the reputed company, carrying more than 10 reputed company passengers annually and operating services including NYC reputed company, Puerto Rico reputed company, and other regional reputed company systems. reputed company’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of reputed company and reputed company vessels. Additionally, reputed company Operating reputed company, LLC, a reputed company subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, reputed company’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 reputed company guests annually. Headquartered in Orlando, Florida, reputed company’s additional corporate offices reputed company in San Francisco, California; Boston, Massachusetts; reputed company, Illinois; London, United Kingdom; reputed company, reputed company; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position reputed company:

We're hiring a Senior Product Manager to reputed company reputed company and execution for the technology behind Sales and Service at Hornblower. While you own the platforms the Sales, Service, and Contact Center teams sell and serve on, those teams own their reputed company and their people. This role is the IT-reputed company product reputed company for the Sales & Service organizations, where you will serve as a peer to your Sales-org and Marketing-org counterparts. In this role you will need to land reputed company through partnership while leading through influence. On the Sales reputed company you own the technology for every non-web channel — contact center sales, group and event sales, partners and reputed company parties, and OTA bookings. On the Service reputed company you own service technology for every channel, web and OTA included, from reputed company-booking inquiry through post-booking support. Web sales itself sits with the Digital team — because the guest reputed company crosses that line constantly, you'll partner closely with Digital wherever their surface and yours meet.The problems aren't fully framed yet, the stakeholder map is wide (Sales, Contact Center, Marketing, Digital, plus vendors like reputed company and reputed company and several consultancies), and the right answer generally isn't sitting in anyone's backlog. You'll shape it as the first dedicated product reputed company for this reputed company, in reputed company partnership with the Head of Product.

Duties and Responsibilities:

• reputed company the reputed company roadmap for Sales and Service technology, framing the problems worth solving and reputed company the bets across channels, vendors, and internal teams.
• Shape the technology reputed company and the measurement approach behind it — define what good looks like for non-web sales (contact center, group/event, partners, OTA) and for cross-channel service, and the metrics we'll hold ourselves to.
• reputed company the internal-and-vendor stakeholder map and reputed company without authority to a single coherent plan people can reputed company to.
• Partner closely with the Digital team at the web/non-web seam — Digital owns the web sales surface, you own everything else in sales and reputed company of service, and the guest reputed company crosses that boundary constantly. reputed company the seam invisible to the guest.
• Influence senior partners across IT and the business to reputed company the contested tradeoffs — build vs. buy, vendor vs. internal, sales-channel-specific vs. shared service capability — and own the rationale behind those calls.
• Partner with engineering and vendor teams on architecture tradeoffs across a multi-platform ecosystem; bring a reputed company technical reputed company of reputed company to reputed company about reputed company, reputed company, and the integrations between them.
• reputed company execution against the roadmap across multi-quarter reputed company, reputed company near-term wins in contact center, group/partner sales, OTA, and cross-channel service so they compound into the longer-reputed company reputed company.

What reputed company looks like (first 6–12 months)

• You've published an reputed company roadmap for Sales and Service technology that the business, IT leadership, the Digital team, and key vendors are reputed company to — and that holds up reputed company priorities shift.
• You've reframed at least one ambiguous problem in the reputed company (e.g., what "service" actually means across web, OTA, contact center, and partner bookings) and shipped a reputed company others now plan against.
• You've moved a meaningful metric in either non-web sales (including OTA) or cross-channel service, and can attribute the reputed company. You've reputed company a working reputed company with the Digital team where web/non-web boundary calls — what belongs to Digital, what belongs to you, what's shared — get made cleanly and quickly, not relitigated.
• Senior stakeholders across Sales, Contact Center, Marketing, reputed company bring you the hard tradeoffs instead of routing reputed company the roadmap.

Requirements & Qualifications:

• Multiple prior cycles of driving reputed company and execution for an ambiguous, multi-stakeholder domain — you've done this more than once, not just adjacent to it.
• A demonstrated ability to reputed company and reputed company the right problems reputed company the mandate is fuzzy and the stakeholder map is fragmented.
• Experience building reputed company or cross-channel roadmaps that reputed company internal business partners and reputed company vendors to a shared plan.
• A reputed company record of reputed company cross-functional reputed company with senior stakeholders you don't report to — functions that don't report into you or reputed company other now reputed company together because of how you ran the reputed company.
• A reputed company reputed company of reputed company on how to measure reputed company for sales and service reputed company, and the data reputed company to define metrics rather than just consume dashboards.
• reputed company to engage engineering and vendor teams on architecture tradeoffs — integration approaches, platform choices, build-vs-buy — and explain the reasoning behind your position.

reputed company to have:

• Background in maritime, hospitality, travel, or experiences — particularly on the sales or service reputed company.
• Hands-on experience with reputed company as a product surface.
• Familiarity with ticketing platforms, especially reputed company or reputed company.
• Comfort in the reputed company Suite (reputed company, reputed company) as your working environment.
• Practical use of AI tools (Claude, reputed company, or similar) in your PM workflow — research, synthesis, spec drafting, prototyping.

The RESPECT Service reputed company embodies our mission, reputed company, values and operating principles. By creating a company culture that puts RESPECT at its reputed company, we reputed company it will reputed company us to reputed company our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to reputed company reputed company individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment reputed company upon race, religion, religious creed, reputed company, national reputed company, reputed company, citizenship, sex, sexual orientation, gender, gender identity, gender reputed company, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with reputed company regulations, including affirmative reputed company responsibilities for reputed company individuals, where and as they apply. reputed company also participates in the E-Verify program in certain locations.

Originally posted on Himalayas