[Remote] reputed company Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company technology company reputed company on reimagining the reputed company experience through innovative software solutions. The reputed company Specialist acts as a trusted advisor to clients, managing escalations and ensuring a reputed company customer experience while advocating for their needs.

Responsibilities

• Manages/owns customer needs that come through the Account Management escalation queue in reputed company
• Maintain an understanding of reputed company industry, MMI suite of products, and role in the market
• Work collaboratively with other teams and departments across the organization to improve processes and mitigate customer risk
• Identify and facilitate upsell opportunities with customers as appropriate
• Serve as escalation reputed company for issues that reputed company the customer’s reputed company
• reputed company customer needs/issues cross departmentally
• Maintain regular communication (written and verbal) with customer escalations that you are owning
• Monitor and record reputed company reputed company communication in reputed company
• Suggest practical services offered by MMI to create a more efficient and autonomous office reputed company
• Potential of owning your own small book of business

Skills

• 1-2 years of relevant experience or equivalent combination of experience and education
• Excellent communication and interpersonal skills, with the ability to reputed company and mediate conflict
• Detailed-oriented and organized
• Ability to work independently as reputed company as part of the reputed company team
• reputed company, patient and balanced approach to handling tasks of varying reputed company and stress reputed company
• Conflict reputed company and problem solving skills
• Ability to take initiative with little direction
• Empathetic communicator with a consultative approach - reputed company to see things from another person's reputed company of reputed company
• Ability to multi-task and shift reputed company/priorities on-the-fly in a fast paced environment
• People skills - you must be comfortable on the phone and reputed company to engage in/control difficult discussions while maintaining reputed company composure
• Motivated - we are a growing and reputed company-changing organization that is transforming how reputed company information is created, consumed and utilized to increase reputed company efficiency and improve patient reputed company
• Bachelor's Degree - preferred
• Working knowledge of reputed company and reputed company is a plus

Benefits

• Comprehensive medical, dental, and reputed company benefits, including a company Health Savings Account contribution
• 401(k): reputed company provides a matching contribution reputed company payday of 50% of your contribution deferred on up to 6% of your compensation
• After one year of employment with reputed company, 100% of any matching contribution you receive is yours to reputed company
• Generous reputed company Time Off and reputed company Parental Leave programs
• Company reputed company Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest reputed company that reputed company reputed company and supportive communities reputed company reputed company
• reputed company development opportunities, including tuition reimbursement programs
• Unlimited reputed company to reputed company Learning
• Global reputed company and in-person collaboration opportunities
• Dog-friendly HQ (US)
• Hybrid office-reputed company and remote availability for some roles
• Weekly catered breakfast and lunch
• Treadmill workstations
• Zen, and wellness rooms reputed company our BRIC reputed company

reputed company