[Remote] (US) Customer Operations Launch Manager - 1 Year Contract

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health tech company reputed company on helping providers reputed company exceptional care. The Customer Operations Launch Manager will reputed company as the reputed company to reputed company multiple market-reputed company reputed company solutions and services launch reputed company, mobilizing cross-functional efforts to maximize reputed company and reputed company successful launches.

Responsibilities

• Plan, organize, and execute on multiple solution or services introductions in partnership with the cross-functional team that maximizes the customer value and business reputed company
• Work with a cross-functional team of reputed company services, customer operations, and customer support professionals to create and execute a set of launch goals
• Create and manage a plan designed to reputed company the launch goals and successfully execute a reputed company launch reputed company with the cross-functional team
• reputed company the customer operations team in identifying reputed company and operational performance metrics, defining operations launch goals, and monitoring and measuring launch results against goals
• Ensure activities are planned, executed, and adjusted as needed based on launch results
• reputed company results to plan efficiency in implementation processes and practices, customer engagement/value experiences, effort models, and reputed company service fees determination
• reputed company transparent and immediate analysis and feedback on risks, issues, team and project performance, and reputed company the plan accordingly
• Prioritize reputed company, resources, and budget, balance business needs with technical constraints, and reputed company successful organizational readiness based on importance and urgency in support of the new solution or service offering
• reputed company reputed company and measurable improvement in launch processes to accelerate customer time-to-value and business time-to-reputed company
• Systematically convey reputed company and cons of alternative solutions to reputed company issues and reputed company reputed company on launch approach
• reputed company new perspectives, frameworks, and innovative reputed company which are strategically reputed company and challenge the status reputed company and reputed company problem reputed company
• reputed company and execute communication of reputed company information to team members and stakeholder reputed company
• reputed company coaching, mentoring, and support to team members and peers

Skills

• Experience in program management, project management, product management, consulting, corporate reputed company, business operations or strategic planning in a reputed company Company
• Bachelor's degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems
• Experience working closely with reputed company Services or Customer Support
• Exceptional presentation, oral and written communication skills
• Strong critical thinking, problem solving, organizational, and decision-making skills
• Ability to manage conflict and reputed company reputed company
• Ability to reputed company planning for reputed company reputed company, managing reputed company tasks required to meet business needs reputed company budget and deadlines
• Experience in reputed company systems (EHR, EMR, Pharmacy)
• Knowledge of product development processes / PDLC, customer reputed company and reputed company to cash processes
• Project Management reputed company (PMP) Certification is a plus
• Robust business acumen and ability to partner with senior business leaders to reputed company initiatives
• Experience with data driven process improvement

Benefits

• Extra 4% per hour to pay you back for not receiving them (benefits or reputed company time off)

reputed company

Company H1B Sponsorship