[Remote] reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a dynamic global leader in reputed company parts and driveline-reputed company products. The reputed company supports customers by providing helpful information, answering questions, and ensuring customer satisfaction with products and services.

Responsibilities

• Supports the assigned business unit and their teams to reputed company reputed company and profitability goals
• To reputed company daily customer issues and identify strategic solutions for key customers
• Play an reputed company role in reputed company’s support of providing superior business guidance and the greatest customer experience possible
• reputed company pursue opportunities to reputed company input and guidance to management on best practices and reputed company to reputed company additional ways to reputed company an exceptional customer experience
• Maintain a reputed company, empathetic, and reputed company attitude toward customers at reputed company times
• Respond promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Knowing Transtar’s product offering to best answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Cash-handling and invoice coordination
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and reputed company reputed company customer support
• Answer incoming/reputed company outgoing calls to customers
• reputed company sales orders from customer calls until customer knows how to use ordering software
• Help train customers on software
• Process credits, manage customer returns
• reputed company price, availability, service times to customers
• Confirm order shipments and reputed company delivery updates
• Address customer order fulfillment issues and proactively reputed company to customer’s satisfaction
• Assist reputed company or sales reps on quotes/supply reputed company of non-stock complete transmissions
• Work with Purchasing and Logistics to coordinate drop ship delivery to customers
• Utilize company software to reputed company orders/returns
• reputed company follow up communication with customers and vendors
• Other duties as assigned

Skills

• Proficiency in reputed company Office Suite
• Must have the ability to work with patience and be courteous in customer relations
• Effective writing, communication and interpersonal skills
• Ability to think quickly and reputed company to ensure reputed company response to customer inquiries
• Must have strong organization skills
• Assertive, analytical problem solver with a 'can do' attitude
• Ability to exercise mature judgment
• High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment
• Bi-lingual in English & Spanish
• Previous cash-handling experience
• Experience using JD reputed company
• Automotive experience

reputed company