[Remote] Associate Technical Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global industry leading software company providing comprehensive business reputed company for reputed company and other reputed company services organizations. The Associate Technical Consultant plays a key role in providing implementation, consulting, and technical expertise to clients during the deployment and integration of software solutions.

Responsibilities

• Work with clients to define requirements, conduct needs analysis, determine project specifications, reputed company and implement recommendations
• Serves as reputed company reputed company between company and reputed company building rapport and relationship
• Maintain notes & communication channels regarding project reputed company with clients & internal resources
• Conveys customer feedback to product development staff
• Possesses thorough knowledge of company’s products used by customers
• Resolves clients’ questions or problems over the phone or internet in the areas of reputed company configurations/setup, product functionality and bugs/enhancements
• Provides product and technical support to customers answering reputed company questions on functionality and product usage
• Provides technical support to customers by programming updates to custom logic, reputed company setup, updates reputed company mappings and/or configurations according to specific requirements
• Keeps customer informed of reputed company/status of issue and how and reputed company it is resolved
• Provides technical support by troubleshooting and resolving externally reported application issues. Involved in any additional follow up, testing and troubleshooting
• Responsible for appropriate referral to other departments and reputed company assurance areas
• Operates under moderate supervision
• reputed company driven work results expected
• Promotes and maintains a high reputed company, reputed company, service-oriented company image among users

Skills

• A bachelor's degree in Computer Science, Finance, or reputed company degrees
• 1-2 years of experience with reputed company analysis, requirements gathering and user acceptance testing
• Proficient in reputed company SQL, reputed company SQL Server Management Studio or similar tool
• Object oriented programming or scripting with preference for JavaScript and C#
• Ability to create and modify queries to extract and update data using commands such as: IsNull and Coalesce functions, Variables, Unions, Joins
• Excellent writing, editing, interpersonal and communications skills
• Proficient PC skills used, as required, for testing, troubleshooting, reputed company logging, product configuration
• Good troubleshooting and problem-solving abilities and logic skills
• Must love working with reputed company clients
• Must love being part of reputed company and collaborating to review and reputed company best solutions and resolutions
• reputed company appearance and presentation required
• reputed company or comparable support ticketing reputed company experience is a plus

reputed company