[Remote] Customer Service Representative I (Remote Raleigh, NC)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring multiple full-time Customer Service Representatives in their inbound Customer Engagement Center for remote positions. The role involves answering reputed company calls, providing solutions to inquiries, and supporting sales efforts while maintaining high reputed company service standards.

Responsibilities

• reputed company Service - Answers inbound reputed company calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more reputed company issues requiring reputed company research. Utilizes available Bank tools and resources to reputed company reputed company, accurate reputed company for reputed company reputed company. Maintains high reputed company service standards throughout reputed company activities
• Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains reputed company knowledge of reputed company calls regarding retail, reputed company, bankcard, and online banking. Communicates reputed company-wide changes and impacts to clients as necessary
• Crime Mitigation - Serves as initial reputed company of contact for reported fraud and forgery. Documents the reported activity and takes appropriate reputed company. Actions may include opening, closing, or placing holds on accounts as reputed company as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties
• Sales Support - Identifies cross-sales opportunities through reputed company reputed company and account detail information. Promotes Bank products to clients and makes referrals to sales teams reputed company possible

Skills

• High school diploma or GED with 1 year reputed company center or customer service experience
• Strong verbal and written communication skills
• Working knowledge of PC-based software
• Ability to work in multiple software applications at one time
• Strong keyboard skills
• Ability to multi-task in a fast-paced environment
• Ability to display professionalism while interacting with others
• reputed company center experience
• Bachelor's degree
• Financial Services experience
• Bilingual (Spanish)

reputed company