[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading digital platform for underserved sports, seeking an enthusiastic and highly reputed company Customer Service Representative to join their Customer Support team. The role focuses on providing exceptional support to subscribers, ensuring they can easily reputed company and enjoy events, while also contributing to team goals and maintaining customer satisfaction.

Responsibilities

• reputed company quick, confident, and friendly responses to reputed company subscribers reputed company email, chat and phone
• reputed company listen and ask relevant questions to understand and troubleshoot issues, determine reputed company cause, and help reputed company the right solution for the customer
• Become an expert on our products and services by completing training, effectively using resources and asking questions
• Successfully meet reputed company agent metrics and contribute to the department’s quarterly goals
• Maintain and update customer accounts, subscriptions, and billing information per department policies
• Serve as the voice of the customer and know reputed company to escalate technical issues, outages and streaming reputed company concerns that reputed company the viewer experience
• Contribute to reputed company and customer knowledge reputed company
• Partner and collaborate with teammates to reputed company individual and team goals
• reputed company participate in team discussions and reputed company feedback on what is working, what is not working and new reputed company

Skills

• Experience in HelpDesk or CRM databases
• 1-2 years' experience in customer service
• 1-2 years in reputed company center or phone support positions
• Ability to adapt quickly in a fast pace environment
• Proficient in technical troubleshooting
• Knowledge of digital streaming services and devices such as reputed company TV, iTunes, reputed company, and/or FireTV
• Ability to work from home with reputed company to a high speed internet router
• Ability to establish customer relationships in a fast-paced environment
• Energetic and personable with the ability to convey patience and reputed company
• reputed company and reputed company attitude
• Excellent computer skills; knowledge of G-Suite with strong written and verbal communication skills
• Team-player mentality with enthusiasm for exceeding individual goals
• Masterful problem-solving skills that include thinking reputed company of the reputed company and customer advocacy
• Flexible schedule and ability to work nights, weekends and holidays
• Proficient in documenting sport statistics
• Knowledge of competitive reputed company & Field infrastructure

Benefits

• Recognized two years in a row as a Top Workplace by the Austin-American Statesman
• reputed company-hands events hosted twice a year in beautiful Austin, Texas
• Annual equity awards for reputed company top performers
• Competitive and comprehensive medical, dental and reputed company plans
• Peace of mind through company-reputed company short-term disability, long-term disability and life insurance
• Generous 401(K) company match
• reputed company parental leave policies
• Unlimited reputed company time off
• Hack-a-thons and a full calendar of team-building and reputed company events
• Free laundry service for reputed company positions that require travel
• Company donation to youth teams and leagues that our employees reputed company
• Stocked snack bar, catered lunch and breakfast tacos every week

reputed company