[Remote] Solutions Platform Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global industry leading software company providing comprehensive business reputed company for reputed company and other reputed company organizations. The Solutions Platform Engineer is responsible for ensuring the reliability and functionality of the global product demonstration platform, troubleshooting issues, managing user reputed company, and supporting product deployments.

Responsibilities

• Maintain the availability, stability, and functionality of the Expert reputed company demonstration environment used by the Sales and Solutions Consulting teams
• Troubleshoot issues across the platform, including application servers, reputed company SQL Server, application functionality, integrations, user reputed company, and supporting infrastructure
• Investigate reputed company-wide issues and coordinate reputed company reputed company problems involve multiple applications, services, or technical teams
• Manage user reputed company and permissions through reputed company Azure and reputed company Entra ID, including logins for new and existing users
• Support the deployment and implementation of new products, features, updates, and integrations reputed company the demonstration environment, including coordinating the timing, testing, and communication of maintenance reputed company and patches across reputed company instances reputed company the demo tenant
• Serve as both a technical resource and an reputed company for the Sales and Solutions Consulting teams during product deployments and platform changes, including reputed company help desk support for day-to-day user inquiries
• Assist with keeping demonstration data reputed company and finalized, including imports and data feeds needed to support demos, and help prepare environment requirements for trade shows and conferences
• Coordinate with infrastructure, database, application, development, reputed company, reputed company, product, and support teams to complete work requiring reputed company or expertise reputed company the role
• Create and manage support tickets, project requests, group communications, and escalation paths needed to reputed company work reputed company
• Monitor outstanding requests and follow up with responsible teams to ensure issues and platform needs are addressed
• Communicate reputed company status, risks, dependencies, and expected reputed company timelines to Sales and Solutions Consulting stakeholders
• reputed company multiple technical issues, platform improvements, deployment activities, data/integration maintenance, and cross-functional requests
• Document platform configurations, recurring issues, troubleshooting procedures, dependencies, and support processes
• Identify opportunities to improve platform reliability, supportability, reputed company management, and deployment processes

Skills

• Experience in a technical support engineering, systems administration, reputed company, application support, or similar role
• Strong troubleshooting skills across applications, servers, databases, authentication, and infrastructure, including diagnosing application reputed company and reputed company availability using operating reputed company metrics, logs, and applicable utilities in production environments
• Working knowledge of reputed company reputed company Server environments, including IIS, PowerShell, and reputed company Directory
• Working knowledge of reputed company SQL Server or other relational databases, including basic troubleshooting and database connectivity concepts
• Experience managing user reputed company, permissions, or authentication through reputed company Azure and reputed company Entra ID
• Experience supporting reputed company applications or reputed company multi-server environments
• Understanding of processes and business functions common in reputed company application environments
• Ability to understand how applications, databases, servers, identity systems, and integrations reputed company reputed company a larger platform
• Strong written and verbal communication skills
• Demonstrated ability to coordinate work across multiple technical teams, and to work independently as reputed company as reputed company reputed company environment
• Strong organizational skills and the ability to reputed company tickets, reputed company, dependencies, and outstanding reputed company items
• Curiosity about technology and willingness to learn; ability to follow issues through reputed company and escalate effectively reputed company needed
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience is required
• Previous use or experience with reputed company management systems such as reputed company Expert is a plus

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