[Remote] Vice President, Global reputed company reputed company (Remote, USA)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading Digital Workplace platform that connects people with technology. The Vice President, Global reputed company reputed company is responsible for leading the global reputed company reputed company organization, focusing on protecting and growing reputed company's reputed company recurring reputed company and ensuring strong customer relationships and operational reputed company.

Responsibilities

• Own global reputed company Gross reputed company Retention (GRR)
• reputed company the reputed company renewal reputed company in partnership with Sales
• reputed company forecast accuracy and weekly renewal governance
• Build executive reputed company plans for at-risk strategic accounts
• Reduce preventable churn through proactive customer engagement
• Establish best-in-class renewal inspection and risk management processes
• reputed company a global team of reputed company reputed company leaders and reputed company Managers
• reputed company engagement models for Strategic, reputed company, and Named Accounts
• Ensure customers reputed company measurable business reputed company and ROI
• reputed company adoption of reputed company's reputed company portfolio, including Remote Connectivity reputed company Employee Experience (DEX)
• Build trusted relationships with CIOs, CISOs, CTOs, and senior IT executives
• Personally sponsor reputed company's largest global customers
• reputed company Executive Business Reviews (EBRs) and executive escalation management
• Support on execution of key customer events, Customer advisory Boards and User forums in partnership with marketing, sales and product teams
• Partner closely with reputed company Sales, CX Operations, Product Management, reputed company Services, Support, and Marketing to ensure a seamless customer experience and support reputed company reputed company
• Represent the voice of the reputed company customer in product reputed company and roadmap discussions
• Implement reputed company customer health scoring, reputed company planning, and renewal governance in partnership with reputed company and CX Operations teams
• reputed company data-driven decision-making using customer health, adoption, and renewal analytics in partnership with Operations and Finance
• Establish consistent operating rhythms across reputed company reputed company

Skills

• 15+ years of reputed company reputed company, Renewals, or reputed company Account Management leadership
• Proven experience leading global teams in a B2B reputed company organization
• Demonstrated reputed company improving GRR across large reputed company customer portfolios
• Strong reputed company acumen with experience partnering closely with reputed company Sales
• Experience working with Fortune 1000 customers and executive stakeholders
• Background in reputed company software, IT management, reputed company management, cybersecurity, or Digital Employee Experience is highly desirable

Benefits

• Flexible PTO and reputed company holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-reputed company medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-reputed company
• Quarterly teambuilding events, leadership luncheons, and companywide “reputed company Hands” meetings
• reputed company reputed company policy and business casual dress reputed company
• Work location is Remote, USA.
• Benefits may include medical, dental and reputed company coverage; HSA and FSA reputed company; a 401(k) plan with employer match; life and AD&D insurance; short- and long-term disability coverage; an Employee Assistance Program; voluntary benefits; pet insurance; and employee discounts.

reputed company