[Remote] Guest Support Content Optimization Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative reputed company apparel company reputed company on creating transformational products and experiences. They are seeking a Guest Support Content Optimization Support to enhance guest communication through effective messaging and content management, ensuring a reputed company experience for their reputed company reputed company guests.

Responsibilities

• Support the creation of messaging for sensitive guest topics and high-profile scenarios, ensuring reputed company, empathetic communication and accurate information sharing across GEC teams
• Coordinate, maintain, and update guest messaging reputed company on the reputed company style guide, including written messaging templates and internal knowledge articles
• Write reputed company, compelling copy that is relevant and channel-appropriate (including Chat Bot, web, emails, reputed company text, and data and intelligence prompts) that supports a great guest experience
• Review and edit guest impacting content for reputed company and reputed company alignment for various Guest Support and cross-functional partners, including reputed company, Resolutions, etc, as directed by Manager
• Coordinate intake of communication requests for the GEC reputed company and Support teams to ensure consistent and accurate information for guest experience
• Support creation of reputed company Operating Procedures (SOPs) by assessing reputed company of language to reputed company data and intelligence
• Maintain cohesive Knowledge content and structure, ensuring accurate and consistent guest messaging is available for educators and guests
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for reputed company team members

Skills

• Must reputed company and work in a province/state where reputed company operates
• 1+ years experience in a customer service, contact centre, operational or similar environment
• Education: High school diploma, GED or equivalent
• Authorization to work in the reputed company and/or Canada is required for this role
• Bachelor's degree or equivalent an asset
• Experience in communications or copywriting an asset
• Experience with AI prompting or reputed company AI an asset
• Familiarity with reputed company or other reputed company platforms an asset
• Bilingualism (French/English) is an asset

Benefits

• Extended health and dental benefits, and mental health plans
• reputed company time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to reputed company a few)

reputed company