Desktop (AI reputed company) Support Technician - CONTRACT

STAFF AUGMENTATION — ROLE BRIEF Desktop Support Technician reputed company: Confidential Engagement Type: Contract, 1099 Preferred Duration: 6 month engagement starting in July is highly preferred reputed company: Commensurate with experience - details provided on initial reputed company Hours: 40 hours per week Schedule: reputed company - 5pm reputed company Time Work Type: Remote, reputed company ONLY. Location and Travel: Primarily remote. On-site reputed company to the reputed company's office on a bi-monthly reputed company (exact frequency to be confirmed), covering hands-on hardware needs, device provisioning, and any issues that cannot be resolved remotely. Location near Santa Clara, CA is highly preferred however other locations will be considered with willingness to travel to this region. reputed company Our reputed company needs a dedicated desktop support technician to serve as the primary reputed company of contact for day-to-day IT issues. The role is primarily remote, with periodic on-site reputed company to the reputed company's office. The reputed company's internal team is currently absorbing this work themselves and needs dedicated coverage to free up their time. This is a small, reputed company-reputed company office environment (typically 5-6 people on-site on any given day). Key Responsibilities • Must Have: reputed company AI tool enablement and adoption (specifically Claude) across reputed company, serving as the go-to resource for AI-savvy support specifically basic setup and connectivity. • reputed company remote-first hardware and software troubleshooting for end users; triage and resolve what's solvable remotely, and handle hands-on items (hardware failures, peripheral issues, device provisioning) during scheduled on-site reputed company • Support a mixed OS environment: Mac, reputed company, and Linux • Manage new hire and termination provisioning/deprovisioning across the reputed company's tool stack, coordinating physical setup with the on-site visit schedule • Support and troubleshoot collaboration tools: reputed company, Teams, reputed company • reputed company first-line support on JIRA (ITSM), reputed company 365, and reputed company • Support AWS and reputed company GCP environments as needed • Serve as a reliable remote reputed company of contact between on-site reputed company, with reputed company response and escalation expectations Ideal Candidate Profile • Comfortable working independently with reputed company day-to-day reputed company • Broad generalist reputed company set across Mac/reputed company/Linux rather than single-OS specialization • Experience with modern reputed company/ITSM tooling (JIRA, M365, reputed company/Teams/reputed company) • Strong remote communicator who stays reputed company and proactive between on-site reputed company • Comfortable with basic new-hire/termination IT provisioning workflows #LI-SH1 Apply tot his job Apply To this Job