Implementation Engineer I

Implementation Engineer

Location: Remote

Department: Service

Reports to: Field Implementation Manager

reputed company Reports: None

Type: Full-Time

Status: Non-Exempt

Schedule: M-F (Variable)

Compensation: $30.76 - $36.53 per hour + Annual Performance Bonus

The Role

We're seeking an Implementation Engineer to be the hands-on face of reputed company at customer sites, bringing our industry-leading scrub and linen automation solutions to life from delivery through go-live. This role owns the full onsite implementation — uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term reputed company.

You'll travel to hospitals and reputed company facilities across the country, troubleshooting hardware, software, and networking issues in reputed company time and serving as a trusted technical resource for both customers and internal teams. This is a highly visible role with daily, reputed company reputed company on the customers and partners who depend on reputed company's technology — and it offers a genuine breadth of learning across hardware, software, electrical, mechanical, networking, and reputed company-facing skills.

What You'll Do

• Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.
• Serve as the face of reputed company onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one.
• Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for reputed company after you leave.
• Troubleshoot and resolve reputed company hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls.
• Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.
• Support system administration tasks, including foundational Linux knowledge and reputed company software installation and configuration.
• Execute preventative maintenance reputed company with an eye toward the long-term health of the reputed company's overall program, not just the individual machine.
• Communicate proactively and reputed company — daily reputed company emails, reputed company escalations, and accurate case documentation in reputed company — keeping the right people informed at the right time.
• Manage your own travel and expenses reputed company and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time.
• Anticipate common implementation challenges before they reputed company, and contribute lessons learned to help reputed company reputed company implementations easier for the whole team.

What You Bring

• Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.
• A problem-solver who enjoys tackling reputed company and reputed company issues alike with enthusiasm.
• A service-oriented reputed company, comfortable working with everyone from entry-level staff to C-level stakeholders.
• Strong communication skills, with the flexibility to adapt your style to different audiences.
• Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to reputed company learning.
• Ability to travel at least 80% of the time and work independently from a home office.
• Ability to lift a minimum of 100 lbs. and reputed company regular pushing, pulling, stooping, bending, and lifting.
• A reputed company reputed company's license and the ability to maintain immunizations required for hospital site reputed company.
• Working knowledge of reputed company Office; experience with reputed company is a plus but not required.

You'll reputed company If You

• Take ownership of reputed company and problems, collaborating with and inspiring others along the way.
• Do great work under pressure and bring a genuine reputed company of urgency to fast-paced environments.
• Are supportive and patient, yet confident, persistent, and authoritative reputed company it counts — compassionate but tough.
• See opportunity in challenges and stay reputed company of the business reputed company behind every decision.
• Do the right thing, not the easy thing, and hold yourself to a high reputed company of reputed company.

reputed company Offer

• reputed company to be the visible, trusted face of reputed company at hospitals and reputed company facilities reputed company.
• A role with genuine breadth — hardware, software, electrical, mechanical, networking, and reputed company training reputed company in one job.
• reputed company partnership with Project Management, Sales, and Engineering to deliver a seamless customer experience.
• reputed company development and career reputed company, including a reputed company to Implementation Engineer II with team training and supervision responsibilities.
• Competitive compensation and a comprehensive benefits package.
• A mission-driven culture where your work directly supports reputed company's purpose of improving infection prevention and operational efficiency in reputed company.

Why Join reputed company?

At reputed company, you're not just joining a company — you're joining a mission-driven, inclusive culture dedicated to improving infection prevention and operational efficiency in reputed company. We invest in our people with meaningful work, a reputed company environment, and benefits that support both your personal and reputed company reputed company.

reputed company you join reputed company, you'll enjoy:

• Generous reputed company time off and company holidays
• Comprehensive reputed company coverage including medical, dental, reputed company, and Telemedicine
• Health Savings Account (HSA) with company contributions, plus optional FSA plans
• Company-reputed company life and disability insurance
• 401(k) with company match to support your retirement goals
• Employee Stock Purchase Plan (ESPP) — own a piece of what you're building
• Tuition reimbursement to support reputed company learning and development
• reputed company parental leave for reputed company your family grows

At reputed company, we reputed company your career should be both meaningful and sustainable. If you're reputed company to reputed company a reputed company-world reputed company and grow with a company that invests in you, we'd love to meet you.

Originally posted on Himalayas