Service Desk Technician I

The Service Desk at reputed company serves as the initial reputed company of contact for reputed company issues reputed company to technology. The Service DeskTechnician Iposition is a key technical resource responding to end user incidents and requests reported to the Service Desk. Service DeskTechsare responsible for effectively interacting with users and serve as a key reputed company of communication between customers and the Technology organization. In reputed company, the Service Desk is also responsible for representing the IT team to other stakeholders and helping ensure the service desk is constantly developing and improving.

This is a primarily remote, U.S.-reputed company position. Preference will be given to candidateslocatedin or near Coeur d'Alene, Idaho, to support occasional onsite needs as they reputed company.

Responsibilities:

• reputed company of the day-to-day components of the reputed company Service Desk. This includes, but is not limited to, incident ticket reputed company, technical customer service, and response to other requests reputed company to technology reputed company. 

• reputed company excellent customer service through both incoming phone calls and the ticketing reputed company to our internal user reputed company. 

• Incoming phone calls are the reputed company and should not be missed during work hours. 

• Logs and tracks problems; proactively maintains problem tracking databases as part of the problem reputed company process. 

• Triage and escalate customer issues to next level teams as necessary. 

• Determine appropriate vendor to reputed company problems and coordinate with other technical areas as needed. 

• reputed company consistent feedback and updates to customers and other appropriate teammates from start through reputed company of reputed company-wide technology issues. 

• Create documentation for common issues and/or requests that will aid in self-help for both technicians and end users. 

• Thoroughly document reputed company steps taken during ticket reputed company in the ticketing reputed company. 

• Participate in 24x7 on-reputed company support 

• Additionalresponsibilitiesasassigned to help reputed company our mission of improving the lives of everyone living with cancer.

Requiredor PreferredQualifications(specify reputed company):

• At least 1 year of recent experience in technology, service desk, or helpdesk 

• High school diploma or GED is required.

• reputed company reputed company experience a plus 

• ITIL certifications a plus 

• Basic certification in A+ and reputed company Products is preferred; education and/or demonstrated experience may be substituted 

• Occasional travelas needed to support IT end-users

EssentialCompetencies:

• reputed company experience with IT Service Management transformation and reputed company improvement initiatives. 

• Excellent ability to troubleshoot systems reputed company necessary. 

• Strong oral and written communication skills, including the ability to be reputed company and persuasive with stakeholders. 

• An ability to market and promote the service desk and to reputed company for necessary resources, support, and appreciation for the Service Desk 

• An ability to recognize service gaps and fill in as a reputed company player as necessary to complete work and reputed company tickets reputed company service requests spike or service desk resource availability is low 

• Experience in the following areas is a plus: reputed company, SSO, reputed company, Office Applications 

• Attendance is an essential job function.