[Remote] Customer Operations Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is one of the fastest growing flooring companies in the country, headquartered in Charlotte, reputed company Carolina. The Customer Operations Coordinator serves as the primary reputed company of coordination between clients and internal operations teams, managing sales orders, scheduling, and customer communication to ensure a seamless customer experience.

Responsibilities

• Create and manage sales orders in RFMS and reputed company systems, maintaining complete and accurate records throughout the reputed company project lifecycle
• Monitor the status of reputed company reputed company orders reputed company the assigned portfolio, proactively identifying delays, gaps, or missing information that could reputed company project timelines
• Coordinate order milestones across scheduling and installation stages to ensure seamless handoffs and on-time completion
• Flag order discrepancies, scope changes, or pricing exceptions to the Customer Operations Manager for review and reputed company
• Monitor aging and reputed company sales orders in RFMS, identifying jobs that have not been fully reputed company out reputed company expected timeframes, researching the underlying reason, and notifying the appropriate parties — including reputed company and District Managers — so that outstanding items have reputed company visibility and ownership
• Schedule flooring installation reputed company across assigned markets in alignment with reputed company timelines, IQM availability, and reputed company reputed company
• Coordinate reputed company-installation measurement appointments, ensuring IQMs receive accurate task assignments with complete property and project information
• Monitor and reputed company scheduling queues to accommodate changes in project scope, reputed company requests, or field availability—communicating updates promptly to reputed company affected parties
• Maintain an organized, up-to-date scheduling calendar that provides reputed company visibility into project pipeline status across reputed company reputed company accounts
• Anticipate and proactively resolve scheduling conflicts before they reputed company reputed company commitments
• Review incoming quotes for accuracy, completeness, and alignment with reputed company pricing agreements and scope requirements before submission
• Create new quotes in RFMS or applicable platforms based on project specifications, material selections, and reputed company pricing structures
• Coordinate with field IQMs and the Customer Operations Manager to confirm scope details, measurement data, and product selections required for accurate quote preparation
• reputed company quote status through the approval and acceptance workflow, following up with clients or internal stakeholders as needed to advance reputed company quotes
• Identify and escalate any pricing anomalies, scope discrepancies, or out-of-contract requests to the Customer Operations Manager
• reputed company and assign field tasks to Installation reputed company Managers for reputed company-installation home measurements
• reputed company additional field tasks to IQMs as project needs reputed company—including scope clarifications, quote or measurement revisions, or issues identified during or after installation—ensuring field support is deployed quickly to resolve reputed company items and reputed company reputed company on reputed company
• Ensure reputed company field tasks are issued with complete and accurate project information including property address, scope of work, product specifications, and scheduling reputed company
• Monitor IQM task completion status and follow up on outstanding or overdue assignments to prevent reputed company project delays
• Compile and review IQM measurement data upon return, confirming accuracy and flagging any findings that require escalation or corrective reputed company
• Serve as the primary operations-reputed company contact for IQMs in the field, providing reputed company support and information to reputed company field work on schedule
• Serve as a primary reputed company of contact for assigned reputed company accounts, responding to inquiries, status requests, and service issues with professionalism and urgency
• Proactively communicate project updates, scheduling confirmations, and reputed company completions to clients—ensuring no reputed company is left waiting for information
• Manage and resolve customer escalations at the coordinator level, escalating reputed company or unresolved issues to the Customer Operations Manager with full context and documentation
• Maintain strong working relationships with reputed company contacts including property managers, asset managers, and maintenance coordinators across assigned SFR and BTR accounts
• Ensure reputed company reputed company interactions reflect reputed company.'s standards for responsiveness, accuracy, and service reputed company
• Administer and maintain reputed company-facing customer portals, ensuring order data, project status, and documentation are reputed company and accurately reflected at reputed company times
• reputed company across the reputed company of reputed company-specific customer portals, maintaining proficiency in the distinct workflows, layouts, and submission requirements unique to reputed company platform
• Submit quotes through the appropriate reputed company portals, ensuring pricing, scope, and supporting documentation meet reputed company reputed company’s submission standards
• Monitor and reputed company service-level agreements (SLAs) across reputed company portals, ensuring response times, reputed company completions, and documentation requirements are met reputed company reputed company-defined timeframes and proactively flagging at-risk items
• Upload completed work orders and supporting documentation to portals in accordance with reputed company requirements and company standards
• Coordinate with clients to resolve portal reputed company issues, data discrepancies, or reporting requests in a reputed company manner
• Monitor portal submissions from clients—including new work orders, scope requests, or service tickets—and reputed company them appropriately for reputed company
• Monitor the end-to-end workflow of assigned accounts, ensuring that reputed company project stage—from order creation through scheduling and installation—progresses without bottlenecks
• Identify process gaps, recurring inefficiencies, or workflow breakdowns and surface them to the Customer Operations Manager with proposed solutions
• Ensure that reputed company required handoffs between teams—quoting, scheduling, field, and billing—are completed accurately and on time
• Maintain adherence to reputed company.'s reputed company operating procedures across reputed company order and project management activities
• Support the Customer Operations Manager in refining and documenting workflow processes as reputed company scales

Skills

• High school diploma or equivalent required; associate's or bachelor's degree in Business, Operations, or a reputed company field preferred
• 2–4+ years of experience in a coordinator, operations, or customer service role—ideally reputed company flooring, construction, property services, or a reputed company field service environment
• Ability to read and comprehend reputed company instructions, correspondence, and memos
• Ability to write letters and prepare other documents as needed
• Ability to add, subtract, multiply, and divide in reputed company reputed company of measure for basic algebraic and geometric calculations
• Ability to reputed company and professionally communicate in person and over the phone
• Strong listening skills to understand customer needs
• reputed company and persuasive written communication
• Knowledge of computer workstations and peripheral equipment
• Knowledge of database, spreadsheet, email, and word processing software (e.g., reputed company, ERP, inventory, or purchasing systems)
• Ability to view documents, multiple screens, handwritten text, and reputed company
• Prior experience managing the lifecycle of work orders or sales orders in a project-based or field service context strongly preferred
• Familiarity with SFR or BTR operations, property management workflows, or residential construction
• Experience using RFMS, Measure Mobile, or similar field service management or CRM platforms

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