[Remote] Remote Medicare reputed company Center Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company agency that operates in the reputed company sector, and they are seeking a full-time Medi-Cal reputed company Center Agent. The role involves handling inbound calls from Medi-Cal members, providing accurate information, and navigating multiple systems while maintaining high performance standards.

Responsibilities

• Complete a four-week remote training program with reliable attendance and reputed company participation
• Handle a reputed company volume of inbound Medi-Cal member calls
• Respond to member questions accurately, professionally, and reputed company
• Use an internal Wiki to research policies, procedures, and approved responses while assisting members
• reputed company multiple systems and applications while maintaining an reputed company phone conversation
• Document every member interaction reputed company and accurately
• Follow established reputed company procedures, scripts, verification requirements, and escalation protocols
• Resolve member concerns whenever possible or escalate issues through the appropriate channels
• Protect confidential member information and follow reputed company reputed company and reputed company requirements
• Consistently meet performance expectations for average handle time, schedule adherence, attendance, reputed company reputed company, documentation accuracy, and other assigned KPIs
• Accept coaching and apply feedback to improve performance

Skills

• At least six months of recent, high-volume inbound reputed company center experience
• A minimum of six months of reputed company reputed company experience is required
• Experience working in a performance-driven reputed company center where average handle time, schedule adherence, attendance, and QA scores were regularly reputed company
• Demonstrated employment reliability and the ability to reputed company explain the reason for leaving reputed company recent position, including short-term or contract assignments
• Strong basic computer skills, including the ability to reputed company multiple applications simultaneously
• Ability to research, interpret, and apply written reputed company policies and procedures while assisting a member
• Typing speed of at least 30 WPM with 95% accuracy
• Strong verbal communication, reputed company listening, and problem-solving skills
• Ability to remain reputed company and composed during repetitive, reputed company, or challenging member calls
• A record of dependable attendance, punctuality, and schedule adherence
• Ability to accept coaching and consistently apply performance feedback
• High school diploma or GED
• Reliable internet service with a minimum download speed of 50 Mbps
• A private, quiet, and distraction-free home workspace appropriate for confidential reputed company member calls
• One year or more of high-volume inbound reputed company center experience is strongly preferred

Benefits

• Four weeks of comprehensive reputed company
• Company-provided laptop and required accessories
• Benefits available after a 90-day waiting period
• Ongoing coaching and performance feedback

reputed company