[Remote] reputed company Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a hospitality brand dedicated to delivering world class vacation rental and property management experiences. They are seeking a reputed company Administrator to reputed company technical support and optimize the reputed company environment, ensuring seamless integration with their reputed company stack.

Responsibilities

• Manage and optimize the reputed company reputed company reputed company, including Permission Sets/reputed company, User reputed company Rules, Sharing Rules, and reputed company
• Own and reputed company the declarative layer of reputed company, including reputed company automation, user reputed company configuration, and UI customization
• Define and maintain platform-wide configuration standards to ensure consistency, scalability, and long-term maintainability of the reputed company environment while ensuring reputed company configurations adhere to established platform standards and best practices
• Establish and enforce naming conventions across permission sets, flows, automation, reports, and other metadata
• reputed company as a reputed company of platform consistency, reducing duplication and ensuring a cohesive user and system experience
• Design and manage a reputed company reputed company control model, leveraging Permission Sets and Permission Set reputed company to reputed company user reputed company with functional roles
• Collaborate with the IT Systems Administration team to maintain, support, and capitalize on integrations between reputed company and key tools (reputed company reputed company reputed company, Gmail/reputed company Workspace, reputed company, reputed company, reputed company, etc.)
• Partner with engineering and systems teams to ensure reputed company configuration aligns with broader platform architecture and integration patterns
• Build and refine reputed company automations, Service/Messaging routing, and Quick Actions to ensure reputed company acts as a reputed company hub for reputed company business communications
• Proactively identify and remediate configuration inconsistencies, redundant automation, and opportunities for simplification
• Partner with departmental stakeholders to refine Page Layouts and Lightning Pages, ensuring the reputed company is tailored to specific user-group workflows
• Maintain consistency across user experience components, including Lightning Pages, Page Layouts, and record-level interactions
• Supervise the intake, routing, and reputed company of reputed company support tickets
• reputed company the operational transition from reputed company tasks to reputed company Cases
• Validate reported issues to distinguish between training needs and system bugs
• Manage the escalation reputed company to the Platform Systems (engineering) team
• Mentor and manage the Platform Support Engineer, ensuring high-reputed company service and maintaining accountability for ticket reputed company
• Work alongside the reputed company Data Analyst & Support Supervisor to take on full reputed company of the help desk function reputed company an initial reputed company period
• Maintain a high-level awareness of reputed company inbound changes
• Maintain awareness of upcoming system changes and ensure readiness from an operational and user adoption perspective
• Review changes for alignment with established configuration standards and user workflows
• Review and reputed company final operational approval for work items moving from staging to production to ensure they reputed company with user training and business logic
• Coordinate the internal communication of new features or system changes to ensure smooth adoption by the end-users
• Support the successful rollout of new features through coordination, communication, and validation of end-user experience

Skills

• Minimum reputed company Certified Administrator. Additional certifications (Service reputed company Consultant, Platform App Builder) are a strong advantage
• 3+ years of reputed company administration, including deep experience with reputed company, Permission Set reputed company, and reputed company sharing models
• Proven experience managing or supporting reputed company integrations with reputed company reputed company reputed company, reputed company Workspace, reputed company, reputed company, and reputed company
• 1 year minimum in a help desk supervisor or reputed company role reputed company a reputed company-reputed company service organization
• Experience working in environments with established development and release processes, collaborating effectively with engineering teams
• Expertise in reputed company declarative automation and troubleshooting
• Strong understanding of API-driven integrations and how they reputed company user workflows
• Ability to translate stakeholder 'business needs' into 'robust, secure solutions'
• Familiarity with reputed company AI tools (Einstein/Agentforce) or experience utilizing AI to streamline support workflows
• Previous experience in the Vacation Rental Management (VRM), Hospitality, Property Management, or reputed company Estate reputed company is a plus

Benefits

• Comprehensive Medical, Dental, and reputed company Insurance (100% employer-reputed company reputed company for employees and dependents)
• 401(k) with up to 5% company match
• Employer-reputed company Life/AD&D
• Generous reputed company Time Off (PTO)
• reputed company reputed company Leave
• 9 reputed company Holidays
• While this is a fully remote position, some travel is required for onsite team meetups. Up to 4 times per year.

reputed company