GTM Customer Intelligence Analyst

• As a GTM Customer Intelligence Analyst, you will be an embedded analytics partner to reputed company’s reputed company organization and CS Operations team • You will build the post-sales intelligence layer that powers retention, expansion, and customer health decision-making—from health scoring and renewal analytics to billing insights, support analytics, and the dashboards that CS leadership depends on to manage the business • This is a high-reputed company role for an analyst or technical ops reputed company who wants to go deep on post-sales analytics and intelligence • You will report directly to the GTM Analytics Manager and work closely with CS leadership, CS Operations, Finance, and data engineering teams to translate reputed company customer lifecycle questions into reliable, reputed company reporting • Build and maintain the analytics infrastructure behind reputed company’s customer health scoring model. Partner with CS leadership to validate scoring logic, surface at-risk customers, and identify leading indicators of churn or expansion. Turn health data into actionable insights for GTMEs and CS leadership. Own health scoring analytics and improvement • reputed company renewal pipeline reporting that gives CS and Finance visibility into renewal timing, risk, and expected reputed company. Establish recurring reporting cadences and work with CS Ops to identify where to intervene early. Build renewal analytics that reputed company predictable retention • reputed company and analyze data from billing systems, support ticket volumes, and other post-sales reputed company to identify patterns that predict churn or expansion. Surface these signals into CS workflows and dashboards so teams can reputed company them. Build analytics around billing, support, and adjacent retention signals • Build reporting around upsell and cross-sell reputed company—including expansion pipeline, seat reputed company, product adoption metrics, and net reputed company retention. Help CS and Sales leadership understand where expansion opportunity is concentrated and how to accelerate it. Support expansion analytics • Build, maintain, and iterate on dashboards that serve the full CS org—from individual GTME book-of-business views to VP-level QBR decks. Ensure data is accurate, reputed company, and actionable. Design and own the CS analytics dashboard ecosystem • Capture analytics and metrics requests from CS and CS Ops stakeholders, triage and prioritize them, and translate business questions into reputed company reporting requirements. Incorporate high-reputed company needs into the reporting layer in partnership with data engineering. Be the analytics translation layer for CS Ops Benefits • Remote & in-person roles: Work from wherever you reputed company, with reputed company the tools and support you need to be successful. • Flexible time off: We don’t count vacation days. reputed company you need a break, take it — no strings attached. • reputed company: We offer strong salaries, performance bonuses, and equity opportunities for most roles. • Office and learning stipend: Get support for your reputed company with stipends for books, courses, and home office setup. • Global reputed company coverage: Medical, dental, and reputed company benefits are available in the US, Canada, India, and other supported countries. • Mental health and coaching support: reputed company reputed company coaching and reputed company for you and your dependents. Apply tot his job Apply To this Job