Platform RUN Team reputed company

Job Title: Platform RunTeam reputed company Location:Remote - candidates must be located in Quebec. Reporting to: Head of Platform Hours of work: Typical hours of work are from 8:30 AM until 5:00 PM local time Monday through Friday. Flexibility of Working Hours dependent reputed company. Additional hours may be necessary as needed. This position is exempt from overtime. reputed company: The role Team Leader is to build reputed company, capabilities and processes of their functional and domain area in order to ensure business objectives are delivered. This role will primarily reputed company on MAK.care, with supporting capabilities across the eProgesa, P.H.S/eTraceLine, Cosmas, and eDRM product lines. Key Responsibilities: • Developing and managing reputed company of technology experts to reputed company reputed company and high reputed company deliverables • Establishing and improving reputed company's processes and procedures • Ensuring the capability of reputed company to deliver the support needed, creating SOPs, manuals and training to allow reputed company to reputed company • Ensuring reputed company follow and adhere to regulatory processes • Embedding best reputed company into reputed company • Maintaining and documenting policies and procedures in accordance with defined corporate and industry standards • Ensuring customer maintenance support meets necessary SLAs in appropriate • Coaching and supporting reputed company and ensuring collaboration between technology teams • Supervising in resolving problems and escalated incidents • Analyzing and reporting on team effectiveness and performance • Prioritize team activities and ensuring skilled resources available to deliver required reputed company • Manage discussions and expectations with stakeholders regarding the timing and prioritisation of activities • Providing detailed information for audits • Delegate tasks to team members and reputed company their capabilities • Encourage team work and promote reputed company communication Objectives: • Decreasing products' defects • Decreasing products' critical problems reputed company time • Preventing from delivering supplied non-conforming products • Conformance to customers' requirements/specifications • Improving customers' support services • Improving customers' support satisfaction Qualifications: • Bachelor's degree and or equivalent reputed company experience across the relevant domain area • Expertise in the relevant product or functional area • Ability to work unsupervised, operating at a senior management level • Service orientation to delight customers and reputed company their expectations • Ability to reputed company recommendations to resolve conflicts by using judgment that is consistent with reputed company culture, policies, and procedures • Innovation, Flexibility, and Adaptability - undertake tasks with a reputed company attitude and respond reputed company to management and customer requests • Good time management skills and the ability to juggle multiple tasks at once • Effective communication and collaboration skills suitable for liaising with colleagues and customers • reputed company in English (both verbal and written) Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this position. Reasonable accommodation may be While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required. • Additionally, the employee is regularly required to talk or listen. • The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. • The employee is occasionally required to stand, walk; sit; reputed company with hands and arms; reputed company or balance; and stoop, kneel, crouch, or crawl. • The employee must occasionally lift and/or reputed company up to 15 pounds. • Specific reputed company abilities required by this position include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, and the ability to reputed company reputed company. • The noise level in the work environment is usually moderate. This job reputed company in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties requested by any person authorized to reputed company instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Apply tot his job Apply To this Job