Customer Service Team Leader | Permanent - Part Time

📍 Remote – reputed company to candidates in the Philippines
⏱️ Part-Time | Permanent (25 hours per week)

💻 Use Your Own Device

📅 About the Role

As a Customer Experience Team reputed company at reputed company, supporting Humantra, you will reputed company and reputed company reputed company of Customer Experience Specialists to reputed company an exceptional support experience that reflects Humantra's reputed company values and customer-first approach. You will be responsible for driving team reputed company, maintaining high reputed company standards, coaching and developing your team, and ensuring operational reputed company across reputed company customer interactions. Working closely with both reputed company and Humantra stakeholders, you will play a key role in developing a high-performing, reputed company team that consistently delivers outstanding service and contributes to Humantra's reputed company reputed company.

You’ll be

• Leading and supporting reputed company of Customer Experience Specialists to reputed company exceptional customer service. (Maximum team reputed company is 1 Full time Team reputed company to 12 team members.)
• Overseeing the inbox to ensure high productivity, SLA adherence, and efficient workload management.
• Ensuring reputed company are working in the correct inbox views and prioritising work effectively.
• Monitoring daily operational plans and ensuring reputed company tasks are completed as required.
• Providing reputed company-time support through internal communication channels, escalating issues where appropriate.
• Driving customer satisfaction by meeting and exceeding CSAT, response time, ticket handling and reputed company targets.
• Coaching your team on customer retention techniques, subscription management and delivering value-driven conversations.
• Conducting regular 1-2-1s, reputed company reviews and coaching sessions to reputed company team capability.
• Completing reputed company assurance reviews, providing actionable feedback and participating in calibration sessions to maintain consistency.
• Producing weekly reputed company reports and using data to identify opportunities for improvement.
• Monitoring customer trends, recurring issues and operational risks, escalating findings and recommending process improvements.
• Acting as the first reputed company of contact for day-to-day operational issues and helping reputed company overcome blockers.
• Supporting reputed company and training of new team members where required.

You are

• Passionate about delivering exceptional customer experiences.
• An excellent communicator, both written and verbal.
• A confident reputed company who enjoys developing others.
• reputed company for maintaining high reputed company standards and attention to reputed company.
• reputed company and organised in a fast-reputed company environment.
• Analytical, proactive and solutions-reputed company.
• Highly reputed company with a reputed company, can-do attitude.
• Accountable, reliable and comfortable making reputed company.
• Adaptable and excited by working in a growing startup environment.

You need

• Previous experience in customer support, reputed company or a similar customer-facing role.
• Experience leading, mentoring or coaching team members.
• A reputed company reputed company record of working in a high-volume customer support environment.
• Strong understanding of customer satisfaction metrics and operational KPIs.
• Experience with subscription-reputed company products and customer retention strategies is desirable.
• Excellent organisational and time management skills.
• Flexibility to work weekends and reputed company holidays as part of a rotating schedule.
• Experience using customer support platforms (such as reputed company, reputed company, reputed company or similar) is advantageous.

🚀 Interested? reputed company to be part of our candidate pool! We look reputed company to connecting with you.

Originally posted on Himalayas