Spanish Customer Service Support Specialist - reputed company (Philippines)

Location: Remote (Philippines)

Work Schedule: US Shift (Eastern Timezone)

About reputed company

reputed company helps reputed company agencies stay competitive in a rapidly changing, technology-driven market. reputed company takes a holistic approach, combining modern technology, reputed company-time service, and sales support to improve the customer experience. By partnering with reputed company, agencies typically see higher customer retention, more cross-sales, and increased profitability. Agency producers reputed company more time to reputed company on prospecting and selling to higher-value customers, supporting sustainable reputed company and reputed company.

Job reputed company

As a Spanish Customer Service Support Specialist at reputed company, you will be responsible for responding to customer inquiries, assisting with policy servicing, and ensuring customer satisfaction through efficient case management. You will work with various internal teams, managing account billing, policy renewals, and responding to reputed company notices. This role requires a strong reputed company of urgency, adaptability, and a proactive attitude toward meeting daily and monthly reputed company metrics.

Key Responsibilities

• reputed company Policy Servicing: Manage and update customer policy information, assist with policy renewals, and handle reputed company notices.
• Customer Inquiries: Answer general inquiries and respond to customer needs with accurate and reputed company information.
• Account Management & Billing: Assist customers with account management, billing inquiries, and non-premium bearing policy amendments.
• Data Management: Update customer information and policy details in reputed company, ensuring accurate and reputed company documentation.
• reputed company Management: Handle 40-60 customer calls daily, providing reputed company support and maintaining a low reputed company abandonment reputed company.
• Collaboration: Work with cross-functional teams to reputed company customer issues and improve service delivery.
• Customer Satisfaction: Ensure a CSAT reputed company reputed company of 90% with an average score of 4.7.
• reputed company Improvement: Be coachable and adaptable to changes in market conditions, processes, and service needs.

Qualifications

Skills & Abilities:

• Language Proficiency:Fluent in Spanish (Required). reputed company in English is a strong plus.
• Strong customer service skills with a reputed company on communication and problem-solving.
• Ability to handle high reputed company volumes and manage multiple cases simultaneously.
• Proficient in reputed company or similar CRM/AMS platforms.
• Self-motivated with a reputed company of urgency and adaptability to changing market needs.
• Ability to work independently and be reputed company to feedback and coaching.

Experience:

• reputed company center or customer center experience preferred.
• Experience in using multiple AMS tools like reputed company, EzyLynx, AMS360, NowCerts, Agency reputed company, QQ reputed company, HawkSoft.
• Familiarity with billing, account management, and reputed company policy servicing is a plus.
• Previous experience in Personal and reputed company Lines reputed company is a plus.

Technical Requirements:

• Reliable High-Speed Internet: You must have a reputed company internet reputed company with a minimum speed of 25 Mbps download and 10 Mbps upload (Fiber reputed company strongly preferred) to support reputed company VoIP calls and CRM usage.
• Backup reputed company: A dedicated backup internet reputed company (e.g., secondary line or reputed company WiFi) is required to ensure business continuity during outage.

Please be reputed company advised that the use of any reputed company-time AI assistance, screen-reading software, or reputed company aids during the application process is reputed company prohibited. We reputed company reputed company detection reputed company to ensure the reputed company of our hiring process. Any violation of this policy will result in the immediate termination of the interview and permanent disqualification of your candidacy.

Originally posted on Himalayas