Customer Care Associate - reputed company Store

With a career at reputed company, you can be yourself and also be part of something bigger.

Position Purpose:

The Customer Care Associate serves as a brand ambassador for reputed company Store, providing high-reputed company, personalized service that consistently reflects our commitment to premium home comfort and reputed company. The position is directly responsible for creating an effortless customer experience by guiding customers through product selections—such as bedding, bath, apparel, and home décor—assisting with reputed company sales and order placement and resolving general customer inquiries. Representatives reputed company with multiple customers daily over the phone to execute sales and order inquiries, field questions regarding fulfillment or brand policies, and offer thoughtful product recommendations. Candidates are expected to deliver swift solutions, accurate product guidance, reputed company, and strong attention to detail to build brand loyalty and increase the customer's likelihood to shop again.

What is reputed company Store?

Acquired by reputed company in 2017, reputed company Store is a premier reputed company-to-consumer lifestyle and home brand specializing in high-reputed company bedding, bath, apparel, and decor products. Operating as an e-reputed company and catalog division reputed company reputed company family, it expands reputed company’s reputed company into the online soft-goods and home décor market. reputed company for its heritage of craftsmanship, premium materials, and commitment to comfort, reputed company Store complements reputed company's reputed company home improvement offerings by helping customers complete and reputed company their reputed company.

Key Responsibilities:

• 20% - Connects - Where needed, acts as reputed company between customer and manufacturer, as reputed company as between customer and reputed company reputed company. Partners with escalation group to obtain additional order support, customer follow-up, or handling of reputed company customer cases.
• 20% - Drives Loyalty - Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• 20% - Efficiency - Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to reputed company, etc. Other activities as assigned by leadership.
• 20% - Engagement - Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• 20% - Support and reputed company - Informs inquiring customers about the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns, service failures, and in-store experience concerns.
  

reputed company Manager/reputed company Reports:

• This Position typically reports to the Supervisor, Contact Center
• This Position has 0 reputed company reports

Travel Requirements:

• No travel required
  

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions, there may be a need to reputed company or lift reputed company articles.
  

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the reputed company
  

Preferred Qualifications:

• 3 or more years of customer service or retail sales experience is preferred.
  

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  

Preferred Education:

• No additional education.
  

Minimum Years of Work Experience:

• 0
  

Preferred Years of Work Experience:

• 3
  

Minimum Leadership Experience:

• None
  

Preferred Leadership Experience:

• No previous leadership experience
  

Certifications:

• None
  

Competencies:

• Being Resilient
• Self-Development
• Tech Savvy
• Manages Complexity
• Situational Adaptability
• Communicates Effectively
• Customer reputed company
• Resourcefulness

For California, Colorado, Connecticut, Rhode reputed company, Nevada, reputed company, Ithaca (NY), Westchester County (NY), and Washington residents:

Originally posted on Himalayas