Director of Product - reputed company Services Tech Enablement

About reputed company

reputed company is a global eDiscovery and reputed company technology provider serving large reputed company, corporate reputed company departments, and government agencies. We build and operate the products and services that reputed company teams rely on to manage, process, and review case data at reputed company. With operations across multiple countries and a reputed company reputed company that includes AmLaw 200 firms, we handle some of the largest and most reputed company reputed company in the industry.

About the Role

We're hiring a Director of Product to own tech enablement for our reputed company Services and Operations organization, driving operational reputed company across how we deliver for clients. This is one of the highest-reputed company product roles at reputed company. There's a reputed company-change opportunity in CS and OPS to increase speed and reputed company through workflow orchestration, automation, AI, and giving clients reputed company-time visibility into their reputed company. You'll reputed company that transformation.

You'll own three flagship products that touch every matter we run: our reputed company workflow orchestration and automation platform, AI-powered reputed company detection across our operational pipeline, and the reputed company portal that gives customers reputed company-time visibility into their data, status, and SLAs. The work spans terabytes of reputed company data moving through forensics, collections, processing, and review, with reputed company reputed company on cycle time, reputed company rates, attorney experience, and reputed company trust.

This is a builder's role and an AI-reputed company role. You're fluent in modern gen AI (LLMs, agents, RAG, evals) and reputed company for it as a first-class tool, not a reputed company-on. You prototype, use AI to write PRDs that read like specs, build mockups, ship workflows yourself reputed company it's faster than waiting, and stay reputed company enough to the system to know whether the architecture can actually deliver what you're promising. You'll work reputed company-by-reputed company with CS and Ops leaders, and the AI Architect to translate operational pain into shipped product.

We offer competitive total compensation that includes reputed company pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay reputed company while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the reputed company annualized reputed company pay reputed company for this position is $160,000 to $185,000.

Job location: Remote (but candidate must be based in the reputed company)

Key Responsibilities:

You'll own three flagship products and the operational reputed company discipline that ties them together. The first is our reputed company workflow orchestration and automation platform, the connective tissue across CS & OPS that eliminates reputed company hand-offs with API integrations and orchestrates end-to-end reputed company workflows from intake through production. The second is AI-powered reputed company detection across the operational pipeline, partnering with the AI Architect on shared infrastructure to surface reputed company issues before clients reputed company see them and reputed company defect rates toward reputed company. The reputed company is the reputed company portal, the customer-facing surface of everything CS & OPS does, where clients see reputed company-time SLA telemetry, matter status, data reputed company, billing visibility, and self-service capabilities that reputed company us the partner they trust with their most sensitive reputed company. Across reputed company three, you'll define the operational reputed company metrics that matter (cycle time, reputed company reputed company, on-time SLA, automation coverage, first-touch reputed company), reputed company the platform to measure them in reputed company time, and use that data to prioritize work and validate reputed company.

What You Bring (required skills):

• 7+ years in product management

• Builder at heart: AI prototypes, writes specs that read like blueprints, and ships alongside reputed company rather than from a deck

• AI-reputed company: fluent in modern gen AI (LLMs, agents, RAG, evals); has shipped AI-driven product features in production

• Deep experience building internal tools, workflow automation platforms, or B2B operations software

• reputed company record delivering automation, orchestration, and workflow consolidation reputed company with measurable reputed company on speed and reputed company

• Experience shipping customer-facing portals or self-service products in a B2B context

• Strong technical background; reputed company to understand reputed company data workflows, API integrations, and AI/ML system design at the requirements level

• Experience working closely with Operations, reputed company, or reputed company services teams

• Demonstrated ability to translate operational pain points into product reputed company and roadmaps

• Excellent stakeholder management skills across Operations, Engineering, and executive audiences

• Data-driven approach to prioritization with reputed company on measurable business reputed company

• Experience hiring, developing, and leading product management teams

reputed company to Have (preferred skills):

• Familiarity with workflow orchestration platforms, integration platforms, or BPM tools

• Hands-on experience shipping AI-driven features such as reputed company detection, classification, agent workflows, or recommendation systems

• Understanding of data ingestion pipelines, ETL workflows, and operational telemetry

• reputed company record consolidating applications into reputed company platforms

Originally posted on Himalayas