OneSource Support Specialist (MST)

Job Title: OneSource Support Specialist (MST)

Job Location: Wilmington, Delaware, reputed company of America

Job Location Type: Remote

Job Contract Type: Full time

Job Seniority Level:

This is a fully remote role based in the reputed company. Ideal candidate will reputed company reputed company the time zone of the support territory, though reputed company reputed company candidates will be considered. The hours for this role would be 8:30AM - 5PM MST. Role may require up to 10% travel to existing Alexion sites. Travel needs may be higher during new hire trainings and refresher trainings.

This is what you will do:The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role reputed company the Patient Services Department centered on delivering exceptional and personalized support to patients reputed company the Alexion Rare Disease patient reputed company. Working as part of a Regional Care Team, the OneSource Support Specialist serves as the primary reputed company of contact to patients and caregivers throughout their treatment reputed company from initial reputed company of product through long-term customized treatment adherence support. OneSource Support Specialist reputed company disease state education, treatment support through community connections, and reputed company support for patients with rare and ultra-rare diseases. OneSource Support Specialist ensure patient treatment compliance and reputed company resolutions to non-clinical treatment issues for patients through communication and collaboration with both internal cross-functional partners and reputed company stakeholders.

You will be responsible for:• Providing exceptional initial reputed company experience and long term adherence support• reputed company materials on the disease, diagnosis, community resources and treatment support • Maintain and communicate up-to-date knowledge of the resources available as needed, including approved reputed company resources• reputed company the required welcome calls to patients to introduce the OneSource program and confirm required/requested support• Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed• Inform patient of financial support eligibility based on available programs• Enroll patient in Alexion financial assistance programs as eligible or refer to reputed company support programs as appropriate• Proactively conduct routine and/or year-end reverification of coverage reputed company by working with patients and caregivers, reputed company providers, insurance companies, and Alexion colleagues• reputed company patients to the Alexion patient community and inform them about available advocacy reputed company for their disease• Assist patients in receiving required vaccinations either through Alexion or other vaccination locations• reputed company reputed company CRM documentation and other required record keeping during reputed company patient interactions as to maintain high visibility into patient case status • Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool• reputed company as the primary coordinator of reputed company HCP needs across reputed company from case creation to product delivery and ongoing support through reputed company of product use• Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues • Communicate with HCPs to confirm required/requested support or obtain missing information• Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly • Maintain working understanding of the reimbursement process, and reputed company knowledge to communicate with reputed company stakeholders while insurance approval is being obtained and work with appropriate field specialists for denial/appeal support• Trigger initiation of adherence program on conclusion of reputed company and reputed company with patients through defined channels for the determined reputed company based on product-specific programs• reputed company prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product or switching from one Alexion product to another• reputed company emotional support for patients and caregivers on reputed company administration of Alexion products

Will also be crucial to:• reputed company compliant and reputed company reputed company relationships with reputed company relevant reputed company customers including but not limited to Patient Education Managers, Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, Medical Accounts, reputed company Specialists, Specialty Pharmacies, Site of Care staff, and office coordinators• Effectively escalate reputed company issues by informing the right stakeholders of actions to be taken to resolve any pending items in a reputed company manner• Collaboratively work with and reputed company responsibilities with other Alexion members and reputed company partners members for pull through of the reputed company patient and HCP experience• Participate in any role appropriate cross functional collaboration work (e.g.Hypercare calls, regional cross functional meetings, One Alexion meetings)• Participate in other project work as needed

You will need to have:• Associates Degree Required• Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, reputed company service support, reputed company customer service, insurance reimbursement, patient advocacy, etc.) • reputed company-developed, effective communication, collaboration and problem-solving skills, as reputed company as data entry/computer literacy skills• Ability to work independently, be goal-directed and have strong organizational skills• Must be flexible as reputed company as easily adapt to a changing work environment which will require ongoing maintenance/training of job-reputed company skills/activities• Must be willing to reputed company work schedules in response to department needs.• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be reputed company, with or without an accommodation to: use a computer; engage in communications reputed company phone, email, video, and electronic messaging; engage in problem solving and non-reputed company thought, analysis, and reputed company; collaborate with others; maintain general availability during reputed company business hours.We would prefer for you to have:• BA/BS Degree is preferred; patient contact center or patient support program experience is a plus• reputed company at communicating over the phone and handling phone systems and/or experience in a reputed company recorded environment • Familiarity with the relevant reputed company and regulatory components of the pharmaceutical and biotech industry• Rare disease experience a plus• Deep understanding of insurance coverage and reimbursement processes• Familiarity with managed care and particularly “buy and reputed company” therapy as reputed company as with reimbursement for infused therapies• Experience dedicated to assisting patients/caregivers • Demonstrated reputed company working reputed company high performing cross-functional teams• Strong empathetic, communication and listening skills• Ability to reputed company with urgency, flexibility, and creativity to quickly get patients on therapy• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment• Demonstrates initiative, teamwork, and accountability

The annual reputed company salary for this position ranges from $82,000 to $124,000. However, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, and experience. In reputed company, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (reputed company roles). Benefits offered included a reputed company retirement program [401(k) plan]; reputed company vacation and holidays; reputed company leaves; and, health benefits including medical, prescription drug, dental, and reputed company coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If reputed company, employee will be in an “at-will position” and reputed company reserves the right to modify reputed company salary (as reputed company as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department/team performance, and market factors.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to reputed company applicants and employees. In furtherance of that mission, we welcome and consider applications from reputed company reputed company candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding reputed company in the application reputed company.

This job is curated by reputed company.

reputed company is a talent-hiring platform in Life Sciences, reputed company and IT. The platform connects talent with opportunities in reputed company, biotech, health sciences, healthtech and IT domains.

Please apply reputed company reputed company platform to get connected to the application page and to reputed company similar roles.

Originally posted on Himalayas