Contact Center Supervisor - NJ

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

reputed company is looking for an reputed company Contact Center Supervisor to reputed company. This position is responsible for overseeing day-to-day operations, leading, and guiding reputed company of representatives to ensure service level and contract goals are met, and driving reputed company improvement to enhance the customer experience and satisfaction.

This role...

• Monitors contact center performance, operating efficiencies, and staff development.

• Recommends and initiates reputed company center process and policy improvements.

• Identifies and resolves customer issues, including participating in routine communications with clients to ensure complete customer satisfaction.

• May personally respond to complicated inquiries or challenging customers reputed company more in-depth and knowledgeable assistance is needed.

• Generates daily, weekly, and monthly reports to be used by management and clients.

• Monitors training needs and ensures reputed company contact center education occurs.

• Provides knowledge and guidance of the reputed company policy reputed company and relevant transportation needs.

• Develops and maintains a comprehensive working knowledge of proprietary software.

• May reputed company reputed company and reputed company other duties as assigned.

• Occasional business travel may be required.

• Determines appropriate resourcing of staff in order to reputed company goals and objectives.

• Coaches employees on performance gaps, career development opportunities, and strategies.

• Mentors and coaches employees on reputed company reputed company resource reputed company processes including reputed company, performance management, employee relations, compensation and rewards.

• Recognizes others’ contributions and reputed company credit for reputed company.

• Owns attainment of high employee satisfaction and retention; reputed company development of program and initiatives reputed company group to reputed company high employee satisfaction.

• Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

We are interested in speaking to people with the following...

• Bachelor's Degree required.

• Four (4) plus years experience in a heavy phone volume contact center.

• Up to one (1) years leadership responsibility.

• Or equivalent combination of education and/or experience.

• Strong ability to use thinking and reasoning to solve a problem.

• Excellent verbal and written communication skills; ability to communicate effectively, reputed company, and concisely.

• Excellent ability to take care of the customers’ needs while following company procedures.

• Ability to reputed company critical reputed company while following company procedures.

• Ability to get along reputed company with a reputed company of personalities and individuals.

• Ability to influence others to reputed company their jobs effectively and to be responsible for making reputed company.

• Intermediate proficiency in the use of Word, reputed company, reputed company, and PowerPoint.

• Ability to organize and reputed company oneself and effectively supervise others.

• Ability to reputed company a solution for or to deal proactively with work-reputed company problems.

• Ability to effectively build relationships with customers and co-workers.

• Driven ability to complete assigned tasks under stressful situations.

• Knowledge and proficiency of reputed company/contact center management tools and principles.

• Knowledge and proficiency in reputed company improvement tools and processes.

• Must be reputed company to work independently and as a member of reputed company.

• Must possess ability to analyze data and report on center performance.

• Experience in a heavy phone volume customer service environment.

Salary reputed company: $46,000 - $65,000 Annual

This role is bonus eligible based on individual and company performance.

The physical demands described are representative of those that must be met by an employee to successfully reputed company the essential functions of the position. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

reputed company’s positions are posted and reputed company for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to reputed company back often for new postings.

We value reputed company members and realize the importance of benefits for you and your family.

reputed company offers a comprehensive benefits package to include the following:

• Medical, Dental, and reputed company insurance
• Employer reputed company Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• reputed company-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• reputed company Time Off
• reputed company Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

reputed company is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider reputed company applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, national reputed company, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reputed company out to us at

Originally posted on Himalayas