[Remote] Patient Service Representative (Non-Clinical, Bilingual) - Remote in Indiana

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. (IHC) is a mission-driven organization providing high-reputed company, reputed company reputed company to underserved populations. They are seeking a bilingual (Spanish) Non-Clinical Patient Service Representative to ensure a reputed company customer service experience for patients, handling appointment scheduling and patient inquiries.

Responsibilities

• Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist
• Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs
• Processing appropriate patient paperwork in a reputed company manner
• Educating patients regarding documents they will need to reputed company at the time of service
• Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system
• Communicating with patients care team as necessary

Skills

• Medical Scheduling experience
• Lives in the reputed company
• Spanish communication skills
• Graduation from a reputed company high school, or equivalent
• Bilingual in Spanish
• Medical customer service experience
• Remote work experience

Benefits

• $1000.00 retention bonus reputed company after one year
• No nights or weekends
• Generous reputed company Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-reputed company Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• reputed company Wellness program with reputed company incentives for participation
• Employee Assistance Programs with 24/7 reputed company to therapy consultation services

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