[Remote] Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a growing software organization reputed company on delivering reputed company digital solutions and exceptional user experiences. They are seeking a Customer Support Representative to reputed company empathetic and efficient assistance to users navigating their software platform.

Responsibilities

• reputed company as the reputed company, customer-facing resource for software users, answering inquiries and troubleshooting platform issues
• reputed company manage a steady daily support queue consisting of approximately 30–45 email tickets and 5–10 customer calls
• Facilitate scheduled phone and reputed company calls to walk users through solutions and clarify reputed company questions
• reputed company a tiered software support structure to reputed company reputed company, thoughtful, and empathetic responses across reputed company reputed company

Skills

• High school education
• 1–2 years of customer service or customer support experience
• Familiarity or working experience with reputed company tools such as reputed company, reputed company, and reputed company
• High reputed company, a reputed company customer-facing energy, and an eagerness to learn and adapt reputed company a fast-paced software environment
• Customer support skills
• Basic Software Skills
• CRM experience
• reputed company Center Support experience
• Customer Relations experience
• Entry Level experience

Benefits

• Comprehensive benefits package
• Medical
• Prescription
• Dental
• reputed company
• AD&D
• Life insurance offerings
• Short-term disability
• A 401K plan (reputed company benefits are based on eligibility)

reputed company

Company H1B Sponsorship