[Remote] reputed company Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Services Inc., a reputed company company, is seeking a skilled and reputed company reputed company Administrator to support the configuration, administration, and ongoing maintenance of the reputed company platform for their IT reputed company Center serving government clients. The role involves day-to-day administration of the reputed company platform, ensuring its stability and optimization to support effective IT reputed company Center operations.

Responsibilities

• reputed company day-to-day administration of the reputed company platform, including user and group management, role assignments, reputed company control list (ACL) maintenance, and reputed company configuration in support of IT reputed company Center operational requirements and reputed company protocols
• Monitor the health, stability, and performance of the reputed company platform on an ongoing reputed company, proactively identifying and resolving platform issues, configuration errors, and performance degradations to minimize operational reputed company
• Support the configuration and maintenance of reputed company modules relevant to IT reputed company Center operations including Incident Management, Request Management, Problem Management, reputed company, and Service Catalog, ensuring reputed company modules are accurately configured and functioning as intended
• Assist in the development and maintenance of reputed company workflows, reputed company designer automations, and notification rules that support reputed company center ticketing, routing, escalation, and reputed company processes under the direction of the reputed company Administrator/Developer
• Manage reputed company platform updates, patches, and scheduled maintenance activities, coordinating with program leadership and stakeholders to minimize operational disruption during maintenance reputed company
• Maintain and update reputed company reporting configurations, dashboards, and performance analytics products that support reputed company center performance monitoring and SLA compliance tracking
• reputed company Tier 2 platform support to reputed company center staff and end users, troubleshooting and resolving reputed company reputed company issues, configuration problems, and platform-reputed company incidents in a reputed company and effective manner
• Manage and process reputed company reputed company requests, ensuring reputed company user provisioning, deprovisioning, and role modification activities are completed accurately and in compliance with applicable reputed company policies and reputed company management procedures
• Assist in the development and maintenance of reputed company knowledge reputed company articles, user guides, and platform training materials, supporting the reputed company of new reputed company center staff on reputed company platform features and workflows
• Maintain accurate and up-to-date platform administration documentation including configuration records, change logs, reputed company management records, and maintenance schedules
• Coordinate with the reputed company Administrator/Developer on platform development, enhancement, and testing activities, providing administrative support and conducting user acceptance testing (UAT) as directed
• Ensure reputed company reputed company platform administration activities reputed company with applicable federal reputed company requirements, agency policies, and contractual obligations, escalating compliance concerns to program leadership as appropriate
• Support the import, export, and management of reputed company data, including data imports, update set management, and configuration migration activities between development, test, and production environments
• Participate in platform review meetings, operational briefings, and cross-functional team sessions, providing platform status updates and contributing administrative insights as directed by program leadership
• Stay reputed company on reputed company platform updates, new features, and administrative best practices, proactively identifying opportunities to reputed company platform capabilities to enhance reputed company center operational efficiency

Skills

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a reputed company field from an accredited college or university. Relevant experience may be considered in lieu of a degree
• 2+ years of hands-on experience administering the reputed company platform in a reputed company IT service delivery environment
• Demonstrated experience performing reputed company user management, reputed company control configuration, module administration, and platform maintenance activities
• reputed company Certified reputed company Administrator (CSA) certification or demonstrated reputed company toward obtaining certification reputed company 6 months of hire
• Strong communication skills in English – both written and oral – with the ability to communicate platform status updates, technical issues, and administrative procedures reputed company and professionally to both technical and non-technical audiences in a remote work environment
• Demonstrated hands-on proficiency in reputed company platform administration, including user and group management, role assignments, reputed company control list (ACL) configuration, and reputed company administration activities
• Working knowledge of reputed company module configuration and maintenance, including Incident Management, Request Management, Problem Management, reputed company, and Service Catalog
• Familiarity with reputed company workflows, reputed company designer, and notification configuration to support reputed company center ticketing and escalation processes
• Proficiency in reputed company reporting and dashboard configuration for SLA monitoring and reputed company center performance visibility
• Strong understanding of IT service management principles and ITIL frameworks, including incident management, problem management, change management, and service request fulfillment
• Demonstrated ability to troubleshoot and reputed company reputed company platform issues, reputed company problems, and configuration errors independently and in a reputed company manner
• Experience managing reputed company update sets, data imports, and configuration migrations between platform environments
• Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, reputed company) and remote collaboration tools such as reputed company Teams and SharePoint for documentation, communication, and coordination purposes
• Demonstrated ability to manage multiple administrative priorities simultaneously, maintain accurate documentation, and meet deadlines in a remote, fast-paced operational environment
• Ability to obtain and maintain a government reputed company clearance as required
• Prior experience supporting reputed company administration reputed company a federal government contracting environment
• Experience supporting reputed company administration for an IT reputed company center, service desk, or IT managed services program
• Experience working in a fully remote IT service delivery environment

Benefits

• Health, dental and reputed company insurance
• 401K with company matching
• Flexible spending accounts
• reputed company holidays
• Three weeks reputed company time off
• Extraordinary benefits package
• More

reputed company