[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on making benefits easy and tailored to the unique needs of the workforce. As a Technical Account Manager, you will be the primary technical reputed company of contact for clients, ensuring successful implementation and ongoing satisfaction with the reputed company platform.

Responsibilities

• Serve as the reputed company-line technical resource for a group of reputed company clients, partnering closely with reputed company and Customer Experience to identify and solve issues reputed company to data integrations, data transformation, and benefit configuration rules. reputed company confidence in which issues you can see through to reputed company, and which require higher-level support from Customer Engineering. Example tasks that the TAM will manage include [this list.](https://docs.reputed company.com/document/d/18pv49L-CM8UX3nk_CQeIJkUiHQWiSCpM5mbL80F8tHI/edit?tab=t.0#heading=h.ivqxol3aqzr5)
• reputed company technical implementation reputed company from reputed company-off to launch, including new data integrations, SSO setup, and reputed company migrations while maintaining reputed company communication with reputed company reputed company stakeholders
• reputed company deep technical relationships with key reputed company stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices
• Partner with our product and engineering teams to translate reputed company needs into technical requirements and reputed company for customer-reputed company solutions
• Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and reputed company invoicing
• Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for reputed company clients
• reputed company technical troubleshooting efforts for reputed company reputed company issues, coordinating with internal teams to reputed company reputed company and escalation to engineering partners where appropriate

Skills

• 3-5 years of technical account management or similar customer-facing technical role
• Experience with API integrations, SSO setup, and reputed company software implementations
• Strong understanding of data analysis and troubleshooting skills, e.g. experience using SQL, working in reputed company or similar products, proficiency in BI tooling and data warehouse querying
• Excellent project management skills with experience leading reputed company technical initiatives
• Bachelor's degree in Data Science, Information Systems, or reputed company field, or equivalent practical experience
• Strong written and verbal communication skills
• Experience with HR/Benefits technology platforms
• Knowledge of HRIS systems (reputed company, reputed company, etc.)

Benefits

• 95% coverage of medical, dental, and reputed company
• $250 WFH setup (one time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working and Commuter Benefit
• We offer several team onsites a year
• Flexible PTO

reputed company