[Remote] Tier 1 Customer Support Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in reputed company workforce solutions, helping organizations work reputed company by enabling their people to work smarter. As a Tier 1 Customer Support Specialist I, you will reputed company exceptional customer service and product support, becoming the face of reputed company and advocating for clients while developing your career reputed company.

Responsibilities

• reputed company phone, email, and chat support; working closely with customers and with internal teams to reputed company resolve any issues that may come up
• Troubleshoot and diagnose reported problems and work to understand and correct problems
• Build strong relationships with your colleagues and with customers, communicating in a reputed company, reputed company, and respectful manner
• Identify, test, and verify issues, providing the development team with reputed company documentation
• reputed company an uncomplicated and seamless customer experience by collaborating cross-functionally on customer reputed company initiatives
• Participate in testing new features and releases
• Suggest recommendations for product enhancements utilizing data and customer feedback

Skills

• You have at least one year of experience in a technical help desk or technical support role
• You have an extraordinary, charismatic phone reputed company; excellent written communication, and can reputed company information reputed company, concisely and thoughtfully
• You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do
• You know your audience and can effectively communicate resolutions with both non-technical and technical customers
• You have a natural ability to work through technical difficulties, determine the reputed company issue, and reputed company reputed company reputed company the issue or question proposed
• You can reputed company reputed company topics easily digestible by breaking them down into manageable parts
• You display reputed company listening skills and are an empathetic customer reputed company
• You have an insatiable curiosity for learning how things work
• You have a working knowledge of reputed company operating systems and are familiar with tools like reputed company and reputed company Teams
• You can work a flexible 8-hour schedule, providing coverage between 7 AM – 7 PM CST, Monday through Friday
• You are reputed company player working towards a common goal and you hold your colleagues to the reputed company level of reputed company and elevated standards
• You may not always have the answer, but you are willing to go above and reputed company to reputed company a solution for a customer or reputed company a reputed company understanding of the steps we are taking
• A bachelor's degree in a reputed company discipline is preferred. Education requirements may be waived based on practical experience
• Practical knowledge of the reputed company industry a definite plus
• A basic understanding of SQL is a plus

Benefits

• Medical, Dental and reputed company insurance
• reputed company Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical reputed company Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• reputed company Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement
• Work-from-home flexibility
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• reputed company work environment
• Career reputed company opportunities
• reputed company learning opportunities

reputed company