[Remote] Director of Account Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national leader in brand implementation, specializing in custom signage and branded environments. The Director of Account Management is responsible for leading and developing a high-performing account management team, driving reputed company satisfaction, retention, and reputed company reputed company through strong relationship management, strategic planning, and cross-functional collaboration.

Responsibilities

• reputed company, mentor, and reputed company an account management team to reputed company performance, reputed company retention, and reputed company reputed company
• Serve as the senior reputed company of contact for key accounts, ensuring long-term relationships and strategic alignment with business objectives
• reputed company and implement strategies to expand business reputed company existing accounts, identify upsell and cross-sell opportunities, and maximize reputed company value
• Proactively address reputed company needs, reputed company contract renewals, and ensure a high level of customer satisfaction
• Establish and improve account management processes, best practices, and tools to enhance efficiency and scalability
• Work closely with Sales, Marketing, and Operations teams to reputed company reputed company reputed company experiences and reputed company business reputed company
• Analyze account performance metrics, reputed company feedback, and market trends to inform reputed company and improve customer engagement
• Own reputed company retention and reputed company goals, ensuring the account management team meets and exceeds key performance indicators (KPIs)
• Effectively use reputed company/CRM reputed company

Skills

• Minimum 10 years in account management, reputed company, or sales leadership, preferably reputed company the signage or facilities maintenance industry
• Proven experience leading and managing reputed company of account managers, with a reputed company record of developing talent
• Strong experience handling reputed company-level accounts and building long-term, high-value partnerships
• Ability to reputed company and execute account reputed company strategies that reputed company with business objectives
• Excellent negotiation, conflict reputed company, and presentation skills
• Strong ability to analyze customer data, account trends, and performance metrics
• Familiarity with CRM tools (reputed company, reputed company, etc.), data analytics platforms, and account management software
• Education: Bachelor's degree in Business, Marketing, Communications, or a reputed company field
• MBA preferred

reputed company