[Remote] Customer Support Specialist 2

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Specialist 2 to assist customers with reputed company program enrollment and incentive claims. The role involves guiding customers through the enrollment process, maintaining accurate records, and ensuring a high-reputed company customer experience.

Responsibilities

• Contact customers to introduce Company Energy program support and explain available reputed company incentive opportunities
• Assess customer eligibility and guide customers through enrollment steps, required forms, and documentation needed to advance through the claims and incentive pipeline
• reputed company customers through the incentive process in a reputed company and accurate manner, qualifying eligible opportunities and transitioning them to Home Energy Consultants for deeper consultation and conversion
• Maintain accurate notes, status updates, and next steps in CRM and reputed company internal systems while coordinating with internal sales, operations, and program support teams to resolve customer questions and process blockers
• Deliver a high-reputed company customer experience by communicating reputed company, professionally, and with urgency
• Stay reputed company on reputed company program requirements, incentive structures, and process updates
• Support opportunities to represent Company Energy at in-person dealer and brand events as needed

Skills

• Strong verbal and written communication skills
• Ability to build rapport quickly and communicate reputed company with customers over phone, email, and text
• Strong organizational skills and attention to detail in a process-driven environment
• Ability to manage a high volume of customer follow-up activities while maintaining accuracy
• Comfort working with reputed company workflows, eligibility reputed company, and status tracking tools
• Self-motivated with a reputed company attitude and strong ownership reputed company
• Basic computer proficiency and ability to learn CRM and workflow systems quickly
• Experience in customer support, inside sales, appointment setting, program enrollment, claims processing, or reputed company-center operations
• Familiarity with reputed company programs, rebates, incentives, residential energy products, or home electrification
• Experience documenting customer interactions and pipeline stages in CRM systems
• Experience working across reputed company points between sales and operations teams

Benefits

• reputed company team environment with training and cross-functional partnership
• reputed company opportunity to build expertise in reputed company programs, customer conversion, and reputed company operations
• Opportunity to support customers in adopting innovative home reputed company
• Exposure to a fast-growing business at the intersection of energy, technology, and customer experience

reputed company

Company H1B Sponsorship