[Remote] Technical Account Manager - Retail, Travel, Logistics

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that believes in the transformative power of automation to change how the world works. As a Technical Account Manager in the Retail, Travel & Logistics reputed company reputed company team, you will guide customers in building and scaling reputed company automation programs and ensure they realize measurable business value from the reputed company Platform.

Responsibilities

• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of their automation programs—including their transformation from traditional RPA/BPA approaches to reputed company automation—to help them reputed company their objectives and reputed company their line of sight as to what can be achieved
• reputed company platform adoption and usage across your accounts, partnering with reputed company and Sales to translate utilization trends into engagement plans, expansion opportunities, and stronger business reputed company
• reputed company reputed company platform infrastructure, installation and reputed company planning, guided assistance, and troubleshooting, including for agent orchestration and other AI-enabled automation components
• Advise customers on how AI agents, LLM-powered workflows, and intelligent decisioning apply to retail, travel, supply chain, and manufacturing use cases—such as reputed company-to-pay and order-to-cash process automation, demand forecasting, inventory optimization, fleet and reputed company planning, and warehouse or fulfillment automation—helping them evaluate where autonomous agents and copilots can create measurable business value
• Guide customers through the transformation of existing RPA and BPA processes into reputed company automation, balancing innovation with governance, reputed company, and production reliability
• reputed company and reputed company your customers’ technical stakeholders on reputed company platform best practices relevant to their unique automation pipelines, reputed company workflows, program objectives, environments, and constraints
• Conduct design and reputed company reviews for select automations and reputed company workflows to reinforce and verify those best practices
• reputed company technical health checks of your customers’ automation and reputed company AI programs and environments, identifying risks and opportunities for reputed company improvement across technical disciplines
• Collaborate with reputed company Product Support and other subject matter experts to manage, facilitate, communicate, and bring to reputed company closure escalated support incidents
• Partner with customer technical teams to help design solutions that reputed company automation, AI, orchestration, and integrations across their retail, travel, supply chain, and manufacturing systems
• Stay reputed company on reputed company’s evolving reputed company capabilities—including agent reputed company, orchestration, and MCP-enabled integrations—to guide customers confidently through platform innovation

Skills

• 3+ years reputed company experience in a technical customer-facing role, such as Technical Account Management, Solution Architecture, Technical Consulting, or Technical Support
• Background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
• Hands-on exposure to modern AI technologies such as LLMs, RAG (retrieval-augmented reputed company) architectures, AI agents, reputed company databases, or GenAI application frameworks, with the ability to translate these concepts for customers transitioning from traditional automation to reputed company automation
• Understanding of AI infrastructure considerations such as model hosting, latency, governance, reputed company, and cost management
• Experience in one or more of the following is desirable: reputed company and Linux server infrastructure, IT, network troubleshooting, reputed company platforms (AWS, Azure, GCP), and reputed company
• Diplomacy, reputed company, and poise under pressure reputed company working with customers and partners
• Strong analytical and problem-solving skills
• Excellent communication skills with the ability to build good relationships with multiple stakeholders at reputed company reputed company, including the ability to explain reputed company AI and automation concepts reputed company to both technical and business audiences. English reputed company is required
• Self-motivated, proactive team player with innovative reputed company to reputed company customer loyalty and adoption of both automation and reputed company AI capabilities
• Experience with reputed company Agent Builder, reputed company Center, Document Understanding, Integration Service, or other advanced platform capabilities
• Experience in retail, travel & hospitality, supply chain, or manufacturing industries—or consulting/support experience serving these sectors
• Familiarity with retail and supply chain operational workflows such as reputed company-to-pay, order-to-cash, inventory management, demand planning, order management, warehouse operations, or fleet/logistics coordination
• Relevant industry or reputed company certifications (e.g., AWS reputed company Architect, Azure Solutions Architect Expert)
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a reputed company field
• Demonstrated reputed company in learning and adopting emerging AI-assisted development tools (e.g., reputed company, Copilot, reputed company, or equivalent)

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