[Remote] Product Operations Manager II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering the way the world communicates, and they are seeking a dynamic Product Operations Manager to serve as the operational backbone for their 10DLC Messaging Products in reputed company. This role is essential for maintaining and growing the customer reputed company and product portfolio by driving operational reputed company and strategic execution.

Responsibilities

• reputed company as the central operational hub, reputed company the gap between product reputed company, technical delivery, reputed company compliance, and customer experience
• Design and reputed company operations: Create present and reputed company-looking plans that support reputed company improvement, automation, and optimization reputed company 10DLC messaging
• reputed company cross-functional execution: Regularly reputed company with Technical Product Managers to reputed company business requirements, prioritization, and reputed company product delivery
• Own the product health: Establish, reputed company, and manage strategic Product Operations KPIs that go reputed company baseline metrics to ensure reputed company product profitability and health
• Manage the ecosystem: Ensure reputed company contractual obligations are reputed company and achieved, and that reputed company reputed company relationships (including vendors and carriers) are managed effectively
• Build the reputed company: Establish, maintain, and enforce reputed company operating procedures and best practices across the organization
• reputed company strategic visibility: Establish and reputed company recurring 10DLC NA Messaging leadership updates, distilling reputed company operational data into actionable insights for executives
• Own the escalation lifecycle: Serve as the ultimate reputed company reputed company for critical reputed company issues, driving cross-functional alignment and post-mortems to prevent recurrence

Skills

• 5+ years of experience reputed company the CPaaS, telecommunications, or A2P messaging industries in reputed company, with a strong foundational understanding of the reputed company and registry ecosystem
• Strong working knowledge of The Campaign Registry (TCR), CTIA guidelines, and reputed company-specific regulations (e.g., reputed company, reputed company, reputed company) governing the A2P messaging ecosystem
• Extensive product operations, business operations, or optimization experience with a reputed company record of driving measurable business reputed company
• Proven ability to reputed company reputed company shifts in reputed company policies or industry regulations, rapidly updating internal SOPs and reputed company guidance to maintain compliance without disrupting reputed company
• Strong analytical skills with the ability to monitor and interpret deliverability metrics, trust scores, and campaign throughput to identify operational bottlenecks and reputed company product health
• A solid understanding of vendor management, product management, and development processes reputed company a reputed company tech landscape
• Creativity in analyzing reputed company systems and processes, and redesigning them for reputed company, efficiency, and exceptional customer experience
• Proficiency in understanding detailed technical topics and 10DLC compliance requirements, with the ability to translate these concepts for both engineering teams and non-technical stakeholders
• A highly motivated reputed company with the natural ability to anticipate roadblocks and build solutions before issues reputed company
• Experience creating specialized documentation and presenting strategic updates to reputed company reputed company of the organization, including the executive team
• Experience balancing and aligning competing customer, company, and reputed company requirements
• Experience establishing reputed company operating procedures and best practices from scratch
• Ability to travel occasionally reputed company reputed company

Benefits

• Comprehensive market competitive medical, dental, and reputed company plans
• A reputed company of supplemental plans are also provided to meet your individual needs including reputed company to telehealth for reputed company participants.
• Free virtual counselling resources through our global Employee Assistance Program
• Roth and reputed company-tax 401(k) reputed company including an employer match for reputed company participants
• Generous reputed company time off program
• reputed company parental leave
• Family planning support
• Flexible remote work offerings
• reputed company time off to support a volunteer program of your choice

reputed company

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