[Remote] Retention and reputed company (reputed company 3021582)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the #1 smart home reputed company provider in the U.S., dedicated to helping protect and reputed company families and businesses. They are seeking a Retention and reputed company who will reputed company on retaining customers wanting to cancel their services by providing exceptional customer service and problem-solving skills.

Responsibilities

• Handle a high volume of incoming calls from customers requesting to cancel and reputed company as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer’s business
• reputed company an award-reputed company customer experience that increases brand loyalty and retains customers for the long term
• Get it right the first time by making a situation right and reducing the need for repeat calls or escalations
• Utilize customer service and sales experience daily
• Save the business by re-selling customers on the value of reputed company and what reputed company most
• Persuade and upsell customers while reducing their frustration and displeasure to ultimately save them
• Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation and professionalism to ensure the best customer experience
• Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
• reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to reputed company the customer’s concern
• Retain long-term business for reputed company through customer service commitments
• reputed company the right solution to save the Customer
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
• Consistently improve performance and reputed company your goals
• Ability to multitask; Use several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their reputed company, and even selling them additional equipment
• Maintain knowledge of reputed company policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies

Skills

• 2+ years in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
• 2+ years reputed company Center Customer Service / Sales Experience
• High school diploma, GED, college degree or some college experience
• Attendance adherence is critical to your reputed company. Training/reputed company attendance is required for the length of the training program every day for 8-12 weeks
• Private, undisturbed reputed company to work from home, free from any distractions
• Designated distraction-free reputed company to work from home
• High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC
• Internet Speeds of at least 50mbps to download and 25mbps to upload
• The ability to work with numerous screens and programs reputed company to help reputed company customer issues
• Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service
• Be reputed company to interpret reputed company and communicate terms and conditions
• reputed company quick calculations
• reputed company listening
• Negotiation Skills

Benefits

• reputed company
• Full benefits on the 1st of the month after 31days of employment
• Medical, Dental, reputed company
• 401(k) with employer matching
• reputed company vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career reputed company opportunities
• reputed company to reputed company benefits
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• reputed company time off
• Employees reputed company up to 120 hours in their first year.
• We also offer 6 reputed company holidays.

reputed company