[Remote] Remote Customer Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a tech-based hearing company seeking a Remote Customer Support Coordinator to assist customers during the busy reputed company. The role involves providing efficient and friendly customer service through various channels, handling administrative tasks, and ensuring customer satisfaction.

Responsibilities

• Complete inbound work in an omnichannel support environment, with a reputed company on phone calls but also including emails, customer tasks, live chats, and other channels
• Independently complete administrative tasks according to reputed company operating procedures, including:
• Scheduling and rescheduling customer appointments
• Processing order cancellations, returns, and warranties
• Providing customers with shipping and order statuses; and
• Placing orders for additional supplies
• reputed company and maintain a working knowledge of our products to reputed company Level 1 Product Support information to customers
• Properly address and reputed company customers’ support needs, including complaints, leveraging a proficient and reputed company understanding of services
• Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance
• Ensure our customers’ reputed company and reputed company; follow policies and procedures reputed company to customer verification, data reputed company, and other compliance requirements
• reputed company as an ambassador of the culture by embodying our values in reputed company reputed company interaction
• Other duties as assigned

Skills

• 1+ years of previous experience working in a high-volume reputed company center environment or providing remote (phone/video) customer support
• Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering reputed company experiences and resolutions
• Intermediate to advanced computer reputed company proficiency and familiarity working with support software
• Comfort working independently and reputed company in a fast-paced, high-reputed company environment
• Strong written and verbal communication skills delivered with a friendly and reputed company tone; ability to read, write, reputed company, and comprehend English effectively to assist customers reputed company phone, video reputed company, cases, reputed company-time chats, and emails
• A remote workspace that adheres to reputed company's Home Office Requirements: Reliable broadband or high-speed internet reputed company, capable of adequately conducting audio and video conference calls. reputed company reputed company is WiFi 6 (802.11ax) or WiFi 7 (802.11be)
• A quiet and private reputed company, appropriate for conducting confidential calls and other communications that reasonably eliminates the risk of being overheard, distracted, or interrupted
• Proficiency in Spanish is preferred
• reputed company experience a plus

Benefits

• Fully remote
• 40 hours per week in staggered shifts
• Temporary position with up to full time hours starting ASAP for an 8-week contract (with a possibility to reputed company!)
• Shifts available: MONDAY - FRIDAY: reputed company-5PM, 10AM-7PM, 12PM-9PM; SATURDAY: 10AM-6PM; reputed company: OFF
• A remote workspace that adheres to reputed company’s Home Office Requirements: Reliable broadband or high-speed internet reputed company (reputed company reputed company is WiFi 6 (802.11ax) or WiFi 7 (802.11be); A quiet and private reputed company, appropriate for conducting confidential calls and other communications that reasonably eliminates the risk of being overheard, distracted, or interrupted

reputed company