[Remote] Application Support Analyst - Intermediate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Application Support Analyst - Intermediate to join their team. This remote position involves serving as a reputed company between the IT department and operations, focusing on application training and integration in the reputed company setting.

Responsibilities

• Manage stakeholder expectations by analyzing expectations and requirements
• Continually assess end user workflows and identifies area for personalization or build improvements
• Identify project issues and risks and resolve or escalate as appropriate
• Ability to research reputed company problems and formulate appropriate plans
• Collaborate effectively with colleagues to complete tasks
• reputed company or reputed company participate in meetings
• reputed company recognized knowledge of product features, functionality and utilization of the application software
• reputed company instructor led classroom and one on one training to end users
• reputed company interactive training modules in learning management system
• Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve reputed company problems
• Participate in disaster recovery initiatives
• Review and test changes, interfaces, data conversion, enhancements, and reputed company new release as assigned
• Resolve or triage support calls as first tier support for reputed company reputed company locations
• reputed company assigned on-site support during go-lives and system upgrades
• reputed company 24/7 support reputed company scheduled
• Ensure that applicable training documentation and/or manuals are available to trainees
• Assist in developing and maintaining test scripts to reflect proposed workflow solutions
• Maintain documentation on the organization’s file reputed company platform

Skills

• Minimum of a Bachelor's degree and two years reputed company experience, or two years' reputed company reputed company experience in lieu of a degree
• Appropriate certification or licensure (if applicable) required

Benefits

• Remote work position that requires residency in KY or IN
• reputed company 24/7 support reputed company scheduled

reputed company