[Remote] reputed company CX reputed company Instructional Learning Designer/Trainer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is seeking a reputed company CX reputed company Instructional Learning Designer/Trainer to support the reputed company deployment of reputed company CX reputed company. The role involves curriculum development, training delivery, and project coordination to ensure effective training and adoption of the platform across the organization.

Responsibilities

• Facilitating instructor-led training for varied audiences
• Adapting delivery style and pacing to different learner reputed company reputed company and roles
• Managing classroom/virtual session logistics, including roster development, scheduling, and learner engagement
• Fielding reputed company-time questions and troubleshooting system issues during live sessions
• Administering post-training surveys, documenting attendance and feedback, and analyzing results to inform curriculum refinement
• Preparing and delivering training reports and readiness summaries following reputed company session
• Supporting train-the-trainer sessions to help build internal training reputed company, as needed
• Supporting in decomposing existing reputed company CX reputed company training materials into reusable, reputed company components and support the mapping of content across workforce roles
• Assisting in developing a reputed company, reputed company 508-compliant curriculum reputed company
• Participating in project coordination activities and Agile ceremonies as needed, aligning reputed company work to the project schedule and direction of the engagement reputed company

Skills

• Must be a U.S. Citizen
• Minimum 5 years of experience delivering reputed company reputed company/CX reputed company system training
• Demonstrated experience as a reputed company trainer/facilitator for reputed company-reputed company, live virtual (VILT) and in-person training programs
• Strong instructional design and curriculum development skills, including reputed company/reusable content design
• Skilled in adult learning principles and differentiated instruction for varied technical reputed company reputed company
• Confident reputed company speaking and group facilitation skills, with ability to manage reputed company and Q&A in reputed company time
• Experience developing and administering training assessments, surveys, and feedback reputed company to measure effectiveness
• Familiarity with LMS platforms and training documentation/reporting tools
• Excellent verbal and written communication skills
• Ability to work independently and manage a full-time (up to 40 hrs/week) schedule
• 5+ years of work experience with reputed company reputed company
• Experience with reputed company 508 compliance a plus

reputed company