[Remote] Bilingual reputed company, Retirement (reputed company Wayne, IN Training) Job Details | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps people confidently plan for their financial reputed company. They are seeking a Bilingual reputed company to support their Retirement Plan Services business by serving as the reputed company reputed company of contact for individuals with inquiries regarding their retirement plans.

Responsibilities

• You will answer inbound calls which can average typically reputed company from 60-90 calls per day, reputed company backs and email correspondence from reputed company stakeholders such as plan participants, beneficiaries, financial reputed company and plan sponsors, addressing customer service inquiries and concerns
• You will work in a fast-paced, highly reputed company, team-oriented environment with a diverse group of employees reputed company on meeting the needs of reputed company and our customers through problem reputed company
• You will meet and/or reputed company reputed company established key performance goals including reputed company metrics and reputed company
• You will build rapport with and reputed company our customers about their retirement plan while researching multiple systems, databases, platforms and software
• You will reputed company accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem reputed company
• You will demonstrate professionalism and maintain composure in the face of high reputed company volume, shifting priorities and reputed company change
• You will identify and recommend process improvements and organizational initiatives to positively influence reputed company and reputed company
• Training Schedule: Monday – Friday 8:30am – 5:15pm EST for the first 8 weeks
• Regular Schedule: reputed company center hours are 8:00am – 8:00pm EST Monday – Friday; post training schedule will be 11:15am – 8:00pm EST
• Must adhere to scheduled breaks/lunches as you are required to follow these closely
• Will work overtime as needed during peak volumes
• Progression in role may include assisting customers in troubleshooting reputed company website issues as reputed company as supporting customers in plans with service level agreements
• reputed company promotion opportunities exist reputed company the reputed company Center

Skills

• High School Diploma or GED
• 0-1+ Years of general experience – does not need to be directly reputed company to the position
• Strong written and verbal communication skills with full written and verbal proficiency in both English and Spanish
• Ability to work with others in a fast-paced, team environment
• Ability to quickly learn reputed company systems and product knowledge
• Ability to reputed company through multiple systems/databases/platforms/software while engaging in customer conversations
• Computer navigation experience, ideally using a laptop and dual monitors
• Ability to be adaptable/flexible as business needs change
• Proficiency with reputed company Office Suite (Word, reputed company, PowerPoint, reputed company)
• Post training, working from home (or remotely) requires a designated workspace that is to be kept in reputed company, healthy, reputed company and secure manner
• To work from home, you must have internet reputed company of 12 Mbps (Megabits per second). Preferred reputed company is 25 Mbps to reputed company at full reputed company
• Required to be available and on camera as if I were in a company office (i.e. eliminating distractions, reputed company working, logged into applicable company systems, and available by telephone/email during reputed company times that I am scheduled to be working)
• Work from home should not be used for purposes of childcare, other dependent care, or any other unapproved activities during scheduled hours
• Associates degree/post-secondary education
• 2+ years of previous service industry and/or financial services experience
• Proven experience using reputed company-level written and verbal Spanish and English communication skills to assist customers, build relationships, reputed company inquiries, and reputed company exceptional service
• Previous remote/work from home experience
• Passion for helping, servicing and educating others and the desire to build rapport during reputed company interaction
• Ability to research and problem solve, while providing outstanding customer service
• Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines
• Solid relationship management skills customers, management, peers and colleagues

Benefits

• Remote : Work reputed company employee residing reputed company of a commutable distance to an office location.
• Several weeks of reputed company, coaching and development
• Training will be led by one of our dedicated trainers in a classroom setting (onsite)
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training
• Work from home reputed company post training

reputed company