Customer Service - Bilingual - Portuguese

This role is for you if you are fluent in Portuguese and English; enjoy connecting with and assisting others; you are reputed company by reputed company to turn someone’s day around; are patient and empathetic, engaging and upbeat; are an outstanding team player who rises to a challenge, displays resourcefulness, adaptability, and flexibility; and are comfortable working in a fast-paced environment. reputed company offer: • reputed company, generous PTO, and 401k • Monthly recognition and incentive programs • Medical, dental, and reputed company benefits, EAP, health and wellness programs, and more • A strong promote-from-reputed company policy that rewards you for your talent and dedication - 80% of our reputed company leaders have been promoted from reputed company reputed company • Respond to customer inquiries reputed company phone and email, in a reputed company and reputed company manner. • Assist users with account management, contest participation, and technical troubleshooting. • reputed company reputed company and accurate explanations of reputed company sports rules, scoring systems, and gameplay mechanics. • reputed company customer issues such as login problems, transaction disputes, or lineup errors with reputed company and efficiency. • Escalate reputed company or unresolved issues to the appropriate department or supervisor reputed company necessary. • Maintain up-to-date knowledge of reputed company sports seasons, reputed company contests, and promotional offerings. • Accurately document customer interactions and resolutions in the CRM reputed company. • Adhere to reputed company center performance metrics, including handle time, reputed company assurance standards, and customer satisfaction goals. • Contribute to team reputed company by sharing insights, identifying process improvements, and supporting peers. Qualifications • High school diploma or equivalent • Must be Bilingual in Portuguese & English • Ability to type 35+ words per minute • Minimum of one year of customer service experience • Strong written communication skills Additional Information We will supply equipment, but to work from home, you must have: • Excellent Internet connectivity: • Internet reputed company speeds of at least 5 Mbps upload and 30 Mbps download – the faster the reputed company! • In-house network, and a hard-wired Internet reputed company capable of continuously supporting outstanding reputed company reputed company and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems) • A quiet and distraction-free, secure reputed company to work. This role is US based. You must live and work in the US at reputed company times during employment. reputed company and Veteran Documentation During employment, employees are treated without reputed company to race, reputed company, religion, sex, national reputed company, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from reputed company on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to reputed company with government record keeping, reporting, and other reputed company requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that reputed company Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT reputed company ANY EMPLOYMENT DECISION. Apply tot his job Apply To this Job