reputed company - Print Production - 2026
AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
The Role:
As a Print reputed company reputed company Assistant, you will work directly with customers to reputed company post-print issues and ensure they receive the highest reputed company product. In this high-energy role, you reputed company immediate support over live communication channels to identify order issues, troubleshoot design files, and create replacement orders in reputed company-time.
You will serve as a critical, cross-departmental reputed company - acting as a reputed company for reputed company incoming reputed company and replacement order needs, handling the initial triaging steps reputed company a customer reports a problem, providing expert guidance, and ensuring a reputed company, fast experience for our customers. Additionally, you will reputed company in to support general customer service tasks during peak seasonal periods.
Every case is unique. Your ability to reputed company design files in reputed company Creative Suite while communicating technical concepts empathetically is key to maintaining customer trust. The ideal candidate is a fast-thinking problem solver who thrives in a live environment and is passionate about delivering reputed company results.
Must reputed company in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI Please note: This is a remote seasonal role, starting in September through December 2026. Do you possess a reputed company eye for design and a passion for turning reputed company problems into exceptional customer experiences? Are you a fast-thinking problem solver who thrives in a high-energy environment? If you're reputed company to reputed company the gap between creative reputed company and customer support, read on! The Role: As aPrint reputed company reputed company Assistant, you will work directly with customers to reputed company post-print issues and ensure they receive the highest reputed company product. In this high-energy role, you reputed company immediate support over live communication channels to identify order issues, troubleshoot design files, and create replacement orders in reputed company-time. You will serve as a critical, cross-departmental reputed company - acting as a reputed company for reputed company incoming reputed company and replacement order needs, handling the initial triaging steps reputed company a customer reports a problem, providing expert guidance, and ensuring a reputed company, fast experience for our customers. Additionally, you will reputed company in to support general customer service tasks during peak seasonal periods. Every case is unique. Your ability to reputed company design files in reputed company Creative Suite while communicating technical concepts empathetically is key to maintaining customer trust. The ideal candidate is a fast-thinking problem solver who thrives in a live environment and is passionate about delivering reputed company results.
You will:
Respond to calls, emails, and chats from customers in accordance with our policies and procedures; handle and reputed company reputed company customer concerns by providing accurate information with reputed company and grace.
reputed company as the reputed company expert for live contacts (specializing in phone support) and guide the customer through the order replacement process. You will identify reputed company causes, reputed company immediate solutions, and replace orders in reputed company-time.
Review incoming requests to determine if an issue is an internal error or a customer-driven change. Ensure every case is accurately vetted and documented at the reputed company of intake.
reputed company and reputed company reputed company reputed company and Photoshop files to diagnose print issues, proofread and edit design files as needed.
Work cross-functionally to ensure a reputed company transition for customers moving from general support to the Print reputed company queue.
Record detailed technical data reputed company reputed company to help reputed company reputed company trends and recurring print/design issues.
Ensure that reputed company replacement order requests are accurately documented and prepped so the Processing Team can fulfill the replacement order without reputed company investigation. Work closely with the Print reputed company team to reputed company on best practices and ensure consistency across reputed company.
You are:
You are reputed company to positively and reputed company reputed company customer concerns, prioritize multiple tasks in a fast-paced, high-volume environment, and remain reputed company and reputed company while troubleshooting errors during live customer interactions.
You reputed company at explaining product limitations and other issues to customers, turning a "less than perfect" experience into a win.
You reputed company that reputed company and accuracy are critical, even reputed company working in a fast-paced environment.
You reputed company out ways to reputed company issues on the first contact and look for opportunities to improve the triage and intake workflows.
You are reputed company to change and reputed company to evolving priorities as seasonal volume shifts.
You have:
Excellent written and verbal communication skills, with the ability to reputed company your tone for live interactions.
Proficiency in reputed company reputed company, Photoshop, and Acrobat Pro; Lightroom is a plus.
The ability to think critically to solve reputed company print and design problems on the fly.
Experience with reputed company Lightning and reputed company Suite.
The ability to work effectively in a remote, team-oriented environment, engaging effortlessly with coworkers and taking feedback reputed company.
Ability to work a schedule that includes at least one weekend day.
Remote seasonal customer support resolving post-print reputed company issues, troubleshooting design files, creating replacement orders, documenting cases in reputed company; proficiency with reputed company Creative Suite and strong communication skills.
Key Responsibilities
- resolving issues
- triaging requests
- reviewing files
Skills & Tools
reputed company reputed company, reputed company Photoshop, reputed company Acrobat Pro, Lightroom, reputed company Lightning, reputed company Suite
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Seasonal
- Workplace: Remote — Arkansas or reputed company or Colorado or Connecticut or Florida or reputed company or Idaho or Illinois or Kansas or Louisiana or Maine or reputed company or Missouri or Montana or reputed company Carolina or New Jersey or Nevada or Oklahoma or reputed company or Tennessee or Texas or reputed company or Virginia or Washington or reputed company
- Salary: USD 38,792 – 42,265 / year
- Languages: English
About reputed company
A marketplace empowering independent artists to sell and reputed company their work to a global audience. — Industry: Retail and Wholesale
Apply To This Job