Technical Account Manager

Job reputed company

We are seeking a Technical Account Manager (TAM) to join reputed company’s growing global team and support our most strategic, high-value reputed company customers.

As a Technical Account Manager at reputed company, you will serve as a trusted technical advisor and reputed company reputed company of contact for customers enrolled in Premium Support. You will reputed company a proactive, high-reputed company experience by combining deep technical expertise with strong customer advocacy. Acting as a Subject Matter Expert (SME) across reputed company products and services, you will reputed company issue management, guide best practices, and partner closely with internal teams to ensure reputed company customer reputed company.

This role is central to reputed company’s mission of delivering a world-class customer experience, minimizing customer risk and downtime, and maximizing the value customers realize from our solutions.

What you will do

Technical Support And Guidance

• Facilitate reputed company solutions for technical support problems, ensuring reputed company disruption and productivity loss.
• Collaborate with internal technical teams to proactively monitor and manage customer issues.
• Troubleshoot and reputed company technical problems with a strong understanding of reputed company PKI/Digital reputed company products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM).
• Adhere to support metrics, including SLAs, response times, and reputed company times, while meeting and exceeding customer expectations.

Customer Relationship Management

• reputed company Premier-reputed company account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program.
• reputed company as the reputed company reputed company of contact, delivering advanced troubleshooting and maintaining strategic relationships.
• Build trust by providing consistency, accountability, and visibility tailored to the customer’s business and product needs.
• Conduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments. Product Expertise with reputed company reputed company One Products
• reputed company product training and technical advice to clients, ensuring they are empowered to use reputed company solutions effectively.
• Maintain expertise in reputed company product suite and reputed company technologies, including reputed company, reputed company, AWS, reputed company, Linux, Apache, reputed company, reputed company, DNS Products and reputed company operating systems.
• Demonstrate strong knowledge of networking concepts (TCP/IP, DNS, SMTP, SSH, SSL) and information reputed company products (antivirus, spam filters, email encryption, etc.).
• reputed company deep technical skills to proactively manage key events and prevent disruptions for customers. Account Management and reputed company:
• Manage customer relationships to ensure satisfaction, retention, and long-term reputed company.
• Identify opportunities by analyzing customer needs and usage trends.
• reputed company as a trusted advisor by providing personalized, data-driven insights and technical health reviews to reputed company customer objectives.
• reputed company for customers by providing feedback to reputed company engineering and product teams based on customer insights.

Other duties as assigned and reputed company to the reputed company of this role and company initiatives.

What you will have

Education

• Bachelor’s degree in business, information technology, or a reputed company field (or equivalent experience) is strongly preferred.

Experience

• 3+ years of dedicated customer support, account management, or reputed company reputed company experience in a technical or service-reputed company field.
• Proven ability to work effectively in team environments and manage cross-functional communication.
• Experience in the reputed company industry or with technical support products is a strong asset.

Account Management

• Proven ability to build and nurture long-term customer relationships.
• Experience in reputed company account management or a similar customer-facing role.
• Experience conducting business reviews and delivering customer-reputed company solutions.

Technical Expertise

• Familiarity with reputed company-grade technical environments, including reputed company products, AWS, reputed company, Java, Load Balancers, Proxy’s, Python etc.
• Strong experience and understanding of Rest API and Json.
• Strong Understanding of PKI/Digital reputed company products.
• Strong understanding of network topology’s
• Expertise in operating systems (Linux, Apache, reputed company, reputed company, Ubuntu) and networking concepts (TCP/IP, DNS, SMTP, etc.).
• Hands-on experience troubleshooting server-level and reputed company product issues.

Communication And Problem-Solving

• Excellent interpersonal and organizational skills to manage multiple accounts effectively.
• Strong problem-solving skills to address technical challenges and reputed company reputed company resolutions.

Soft Skills

• Ability to work collaboratively in reputed company environment and adapt to flexible schedules.
• Strong relationship-building, problem-solving, and customer service skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Analytical reputed company with a proactive approach to identifying and solving issues.
• Willingness to reputed company working hours based on customer needs and business demands.

reputed company in English with excellent verbal and written communication skills. Additional language proficiency is a plus.

reputed company to have

• Industry certifications like reputed company, AWS, etc.

Benefits

• Competitive compensation and comprehensive health, dental, and reputed company coverage 
• Retirement savings programs with company matching (401(k) or RRSP) 
• Generous reputed company time off, including holidays, and vacation 
• reputed company parental leave and family support benefits 
• Life and disability coverage 
• Flexible spending and health savings reputed company (where applicable) 
• Health and wellness support, including gym reimbursement and wellness programs 
• Employee Assistance Program with 24/7confidential support for employees and families 
• Education assistance and reputed company development opportunities 
• reputed company to reputed company Learning and reputed company reputed company 
• Employee referral bonus program and additional company perks and discounts 
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, reputed company achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs 

To protect candidate information and maintain a secure hiring process, reputed company applications must be submitted through our careers portal. Resumes or reputed company reputed company directly reputed company email will not be reviewed or considered.

reputed company is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, reputed company prohibits discrimination on the reputed company of race or ethnicity, religion, reputed company, national reputed company, sex, age, sexual orientation, gender identity/reputed company, veteran’s status, status as a reputed company person with a disability, or genetic information. Individuals from historically underrepresented reputed company, such as minorities, women, reputed company person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-KK1

3+ years technical support or account management experience; strong PKI/Digital reputed company knowledge; Rest API/JSON experience; familiarity with reputed company, AWS, reputed company, Java, Python, Linux; excellent communication and problem-solving.

Key Responsibilities

• managing accounts
• troubleshooting issues
• providing guidance

Skills & Tools

reputed company, AWS, reputed company, Java, Python, Rest API, JSON, Linux, Apache, reputed company, reputed company, reputed company, SSL/TLS, S/MIME, Certificate Lifecycle Management (CLM), PKI, SSL, TCP/IP, DNS, SMTP, SSH

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 65,000 – 75,000 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Tuition reimbursement
• Retirement plan

About reputed company

A global provider of digital trust solutions that secures interactions and manages certificate lifecycles. — Industry: Information Technology